L2 Technical Support Engineer

Boardroom Appointments; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a skilled L2 Technical Support Engineer for a remote position. This role requires proficiency in Kubernetes and Docker, along with strong Linux expertise and relevant certifications. You will provide Tier 2 support, engaging directly with customers to troubleshoot and resolve technical issues effectively. Join a dynamic team where your contributions will enhance customer satisfaction and drive operational excellence in a fast-paced environment.

Qualifications

• Proficiency in Kubernetes and Docker is essential.
• Strong expertise in Linux systems and relevant certifications.

Responsibilities

• Provide Tier 2 support for Kubernetes/OpenShift/Rancher issues.
• Engage with customers and ensure timely resolution of incidents.

Skills

Kubernetes

Docker

Terraform

Ansible

Bash

Python

Linux Systems

RHCE Certification

CKA Certification

Job description

About the job L2 Technical Support Engineer

Remote Position

• Proficiency in Kubernetes, Docker, and containerization.
• Experience with Terraform and Ansible.
• Proficiency in scripting languages such as Bash and Python.
• Strong expertise in Linux systems.
• RHCE certification is mandatory.
• CKA certification is mandatory.

Responsibilities:

• Provide Tier 2 (L2) support to customers, including researching, diagnosing, troubleshooting, and resolving incidents related to Kubernetes/OpenShift/Rancher and VMware Tanzu technical issues.
• Engage with customers directly, demonstrating excellent verbal and written communication skills.
• Work effectively under pressure, particularly during critical (P1) incidents, to ensure timely resolution and customer satisfaction.