IT Support Engineer (Fulltime) - Onsite from NYC

The Dignify Solutions, LLC; New York (NY); On-site; USD 55,000 - 90,000; Full time

Job summary

An established industry player is looking for a skilled IT Support Engineer to enhance their team in the vibrant city of New York. This role demands a proactive individual with a strong foundation in troubleshooting and IT systems. You will be responsible for diagnosing complex computer issues, supporting both Windows and Mac environments, and managing various IT infrastructures, including Active Directory and Office 365. Join a dynamic team where your expertise will directly impact client satisfaction and operational efficiency in a fast-paced IT services environment.

Qualifications

• Experience in troubleshooting and support of Windows and Mac OS.
• Knowledge of network and security concepts.

Responsibilities

• Troubleshoot and diagnose complex computer problems.
• Administer and support Microsoft Active Directory and Office 365.
• Handle L2/L3 troubleshooting for Windows and Mac OS.

Skills

Troubleshooting

Computer Skills

Active Directory

Office 365

Windows OS

Mac OS

Network Concepts

Hardware Repairs

Tools

Citrix

Microsoft Remote Desktop

Phone Systems

Job description

IT Support Engineer (Fulltime) - Onsite from NYC

We are seeking an experienced IT Support Engineer to join our team in New York City. The ideal candidate will have strong computer skills, troubleshooting expertise, and experience with various IT systems and hardware.

Responsibilities

1. Troubleshoot and diagnose complex computer problems.
2. Administer and support Microsoft Active Directory and Office 365.
3. Handle L2/L3 troubleshooting for Windows and Mac OS.
4. Manage Citrix and Microsoft Remote Desktop environments.
5. Maintain knowledge of DHCP, IP routing, VPN, and firewall concepts.
6. Support hardware repairs for desktops and laptops.
7. Administer phone systems.
8. Coordinate with clients, IT support teams, and third-party providers.
9. Image and reimage PCs as needed.
10. Perform IMAC (Install, Move, Add, Change) tasks.
11. Resolve PC incidents and VIP requests efficiently.

Qualifications

• Experience in troubleshooting and support of Windows and Mac OS.
• Knowledge of network and security concepts.
• Experience with hardware repairs and phone system administration.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting