Senior Technical Support Engineer

Rvr Innovations; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a Senior Technical Support Engineer to enhance their enterprise data integration and analytics environment. This role is pivotal in ensuring seamless support for Snowflake and Informatica Intelligent Cloud Services (IICS), focusing on data flow, job execution, and platform stability. The ideal candidate will have a strong background in data platform support, with extensive experience in troubleshooting and optimizing cloud data pipelines. Join a forward-thinking team where your expertise will directly impact operational efficiency and contribute to innovative data solutions.

Qualifications

• 5-8 years of experience in data platform support or engineering roles.
• Strong hands-on experience with Snowflake and IICS.
• Expertise in writing and debugging complex SQL queries.

Responsibilities

• Provide L2/L3 remote support for Snowflake and Informatica IICS.
• Investigate and resolve data ingestion and transformation issues.
• Collaborate with developers and data engineers to troubleshoot incidents.

Skills

Snowflake Performance Tuning

Informatica IICS

SQL Query Writing

Cloud Environments (Azure, AWS, GCP)

Incident Management Tools

Troubleshooting Skills

Tools

ServiceNow

Jira

DataDog

Grafana

Job description

Job Title: Senior Technical Support Engineer Snowflake & IICS

Experience: 5-8 Years

Employment Type: Full-Time

We are looking for a highly experienced and proactive Senior Technical Support Engineer to support and maintain our enterprise data integration and analytics environment. This role focuses on providing advanced support for Snowflake and Informatica Intelligent Cloud Services (IICS), ensuring seamless data flow, job execution, and platform stability in a remote support mode.

Key Responsibilities:

• Provide L2/L3 remote support for Snowflake and Informatica IICS.
• Investigate and resolve data ingestion, transformation, and synchronization issues across cloud data pipelines.
• Monitor, analyze, and optimize Snowflake queries and IICS workflows.
• Collaborate with developers, data engineers, and business users to troubleshoot incidents and implement corrective actions.
• Maintain user roles, access controls, and data governance configurations in Snowflake.
• Document SOPs, technical solutions, and root cause analysis for recurring issues.
• Participate in platform upgrades, patch management, and deployment support.
• Ensure SLAs are met and high availability of data services is maintained.
• Contribute to automation initiatives for monitoring and issue detection.

Required Skills & Experience:

• 5-8 years of experience in data platform support or engineering roles.
• Strong hands-on experience with Snowflake including performance tuning, Snowpipe, tasks, and RBAC.
• Solid working knowledge of Informatica IICS cloud mappings, taskflows, parameterization, and scheduling.
• Expertise in writing and debugging complex SQL queries.
• Familiarity with cloud environments such as Azure, AWS, or GCP.
• Experience using incident management tools like ServiceNow, Jira, or similar.
• Excellent communication and troubleshooting skills.
• Ability to work independently in a fully remote support environment.

Preferred Qualifications:

• Certification in Snowflake and/or Informatica IICS.
• Experience with monitoring and alerting tools (e.g., DataDog, Grafana).
• Understanding of DevOps and CI/CD processes for data platforms.