L2 Risk Batch Support Engineer

Matlen Silver; Pennington (NJ); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Matlen Silver is seeking an experienced L2/L3 Batch Support Engineer to support risk technology applications in a large financial services environment. This role focuses on production support, troubleshooting, root cause analysis, and automation for batch processing and related applications.

You will develop Python scripts to automate operations, write SQL queries, perform Linux-based troubleshooting, and work with scheduling platforms such as BOB/Quartz Scheduler or AutoSys.

Qualifications

• Hands-on experience providing L2/L3 batch or production support.
• Strong root cause analysis and troubleshooting skills.
• Experience with Linux environments.
• Experience with BOB/Quartz Scheduler OR AutoSys.
• Experience with ITIL processes, especially Incident and Problem Management.
• Experience with observability/monitoring tools such as Dynatrace, Splunk, ITRS Geneos.

Responsibilities

• Provide L2/L3 production and batch support for risk technology applications.
• Troubleshoot complex production issues and perform root cause analysis.
• Support batch scheduling, monitoring, failures, and issue resolution.
• Work with regulators and stakeholders on batch support activities.
• Develop and maintain Python scripts to automate operational processes.
• Write and troubleshoot complex SQL queries for data validation and investigation.
• Perform Linux-based troubleshooting and application support.
• Use scheduling platforms such as BOB (Quartz Scheduler) or AutoSys.
• Monitor application and batch health using observability tools.
• Participate in ITIL-based Incident and Problem Management processes.

Skills

L2/L3 batch support

Root cause analysis

Troubleshooting

Python scripting

SQL queries

Linux

Batch scheduling

ITIL processes

Tools

BOB/Quartz Scheduler

AutoSys

Dynatrace

Splunk

ITRS Geneos

Job description

Work Arrangement: Hybrid – 3 Days Onsite Required

Duration: 12-18 Month Contract

***W2 Only

Job Overview

We are seeking an experienced L2/L3 Batch Support Engineer to support risk technology applications within a large financial services environment. This role will provide production support, troubleshooting, root cause analysis, and automation for batch processing and related applications.

The engineer will work closely with internal teams and regulators to support batch operations, resolve production issues, and improve operational stability through automation and monitoring.

Key Responsibilities

• Provide L2/L3 production and batch support for risk technology applications.
• Troubleshoot complex production issues and perform detailed root cause analysis.
• Support batch scheduling, monitoring, failures, and issue resolution.
• Work with internal regulators and stakeholders on batch support activities.
• Develop and maintain Python scripts to automate operational processes and repetitive tasks.
• Write and troubleshoot complex SQL queries for investigation, data validation, and issue resolution.
• Perform Linux-based troubleshooting and application support.
• Work with scheduling platforms such as BOB (Quartz Scheduler) or AutoSys.
• Monitor application and batch health using observability and monitoring tools.
• Participate in ITIL-based Incident and Problem Management processes.

Required Skills & Experience

• Hands‑on experience providing L2/L3 batch or production support.
• Strong root cause analysis and troubleshooting skills.
• Experience working in Linux environments.
• Experience with BOB/Quartz Scheduler OR AutoSys.
• Experience with ITIL processes, particularly Incident and Problem Management.
• Experience with observability/monitoring tools such as Dynatrace, Splunk, ITRS Geneos, or similar.
• Financial services or banking industry experience preferred, particularly experience supporting risk technology environments.