MSP Help Desk/Service Desk Support - L2

Axxys Technologies, Inc.; Plano (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Retirement Plan (401k, IRA)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

Axxys Technologies, Inc. is seeking a motivated MSP Help Desk/Service Desk Support - L2 to join our Plano, TX team.

You will deliver technical support to clients via phone, email, and remote tools, helping ensure service quality and client satisfaction. The role emphasizes collaboration, rapid problem solving, and clear communication as you troubleshoot software, hardware, and network issues, escalate complex cases, and document resolutions in our ticketing system.

Qualifications

• Minimum 2 years of help desk or service desk experience.
• Strong knowledge of Windows Server Administration and Active Directory.
• Solid understanding of IT security best practices.
• Experience with Windows, iOS, and Android platforms.
• Familiarity with G-Suite and Office 365.
• Knowledge of network topologies, protocols, and architecture.
• Experience with ITSM tools such as Kaseya and ConnectWise.

Responsibilities

• Provide technical support to clients via phone, email, and remote tools.
• Troubleshoot software, hardware, and network issues and document resolutions in the ticketing system.
• Install, configure, and maintain software, hardware, and peripherals as required.
• Collaborate with clients and colleagues to ensure prompt issue resolution.
• Monitor systems and alert clients to potential issues or outages.
• Escalate complex issues to senior engineers as needed.
• Provide timely updates on ticket status and resolution.

Skills

Customer support

Troubleshooting

Windows Server

Active Directory

IT security

Remote support

G-Suite/Office 365

Ticketing systems

Tools

Kaseya

ConnectWise

Job description

Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.

Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems. We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs. If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.

Responsibilities

• Provide technical support to our clients through phone, email, and remote support tools.
• Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
• Install, configure, and maintain software, hardware, and peripherals as required.
• Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
• Monitor systems and alert clients of potential issues or outages.
• Escalate complex issues to senior engineers as required.
• Provide timely updates to clients regarding ticket status and resolution.

• At least 2 years of experience in a help desk or service desk support role.
• Good understanding of Windows Server Administration and Active Directory.
• Strong knowledge of IT security principles and best practices.
• Familiarity with desktop platforms, including Windows, iOS, and Android.
• Experience with G-Suite and Office 365.
• Good understanding of network topologies, protocols, and architecture.
• Experience with ITSM tools, such as Kaseya/ConnectWise.

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Retirement Plan (401k, IRA)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development