L2 Microsoft 365 Support Engineer – SharePoint & Teams

HCL Technologies Limited; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited in Frisco, TX is hiring a Level 2 Support specialist for Microsoft 365 and related services. You will handle day-to-day tickets, meet SLAs, and ensure high-quality resolutions.

Responsibilities include supporting Microsoft 365 components (Mail flow, Spam control, Security/compliance such as Auditing, Retention, DLP), SharePoint Online, OneDrive permissions, and Microsoft Teams end-user troubleshooting.

Qualifications

• 3–4 years of experience with Microsoft 365 for a large client.
• Strong analytical and troubleshooting skills.
• Understanding of identity management and application integration.
• Willingness for 24x7 operations and on-call escalations.

Responsibilities

• Support day-to-day aspects of Level 2 Microsoft 365 service.
• Ensure tickets meet SLAs and maintain high-quality resolutions.
• Provide support on Microsoft 365 components including Mail flow, Spam Control, Security/compliance (Auditing, Retention, DLP).
• Support SharePoint Online & OneDrive permissions and access, Teams troubleshooting.
• SharePoint Server patching and deployments; coordinate with other teams for fast resolutions.
• Maintain extensive SharePoint knowledge and KB documentation.
• Manage and support Office 365 mailboxes and groups; vendor coordination.
• Maintain teamwork and collaboration, KB sharing, and process adherence.

Skills

Microsoft 365

SharePoint Online

OneDrive

Microsoft Teams

Troubleshooting

On-call support

SLA management

Identity management

Education

Bachelor's degree in IT

Job description

HCL Technologies Limited in Frisco, TX is hiring a Level 2 Support specialist for Microsoft 365 and related services. You will handle day-to-day tickets, meet SLAs, and ensure high-quality resolutions.

Responsibilities include supporting Microsoft 365 components (Mail flow, Spam control, Security/compliance such as Auditing, Retention, DLP), SharePoint Online, OneDrive permissions, and Microsoft Teams end-user troubleshooting.