Microsoft 365 Consultant

HCL Technologies Limited; Frisco (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Employee assistance program

Job summary

HCL Technologies Limited in Frisco, TX is hiring a Level 2 Support specialist for Microsoft 365 and related services. You will handle day-to-day tickets, meet SLAs, and ensure high-quality resolutions.

Responsibilities include supporting Microsoft 365 components (Mail flow, Spam control, Security/compliance such as Auditing, Retention, DLP), SharePoint Online, OneDrive permissions, and Microsoft Teams end-user troubleshooting.

Qualifications

• 3–4 years of experience with Microsoft 365 for a large client.
• Strong analytical and troubleshooting skills.
• Understanding of identity management and application integration.
• Willingness for 24x7 operations and on-call escalations.

Responsibilities

• Support day-to-day aspects of Level 2 Microsoft 365 service.
• Ensure tickets meet SLAs and maintain high-quality resolutions.
• Provide support on Microsoft 365 components including Mail flow, Spam Control, Security/compliance (Auditing, Retention, DLP).
• Support SharePoint Online & OneDrive permissions and access, Teams troubleshooting.
• SharePoint Server patching and deployments; coordinate with other teams for fast resolutions.
• Maintain extensive SharePoint knowledge and KB documentation.
• Manage and support Office 365 mailboxes and groups; vendor coordination.
• Maintain teamwork and collaboration, KB sharing, and process adherence.

Skills

Microsoft 365

SharePoint Online

OneDrive

Microsoft Teams

Troubleshooting

On-call support

SLA management

Identity management

Education

Bachelor's degree in IT

Job description

• Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
• Provide support on Microsoft 365, including
• Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
• SharePoint Online & OneDrive including permission and access including guess access etc
• Microsoft Teams related troubleshooting and support for end users
• Hands on knowledge on SharePoint Server Patching, deployments, etc.
• Co-ordinate with other teams appropriately to ensure speedy resolution of issues
• Extensive SharePoint Knowledge: Understanding of SharePoint architecture, features, and functionalities.
• Microsoft 365 Expertise: Familiarity with other Microsoft 365 services, particularly Teams and OneDrive
• Update the knowledge base and documentation of issues and solutions
• Manage and Support Office 365 Mailboxes, Groups etc
• Team and collaboration skills
• Vendor Management and coordination

Technical Skills:

• Should have min of 3-4 years’ experience working with a large client using Microsoft 365
• Good analyzing and troubleshooting skills
• Sound understanding on Identity management, and application integration is required.
• Work experience in a Hybrid setup would be an added advantage
• Process Skills:
• Must be open for 24x7 operations
• Handling On - call Escalations
• Monitoring and maintaining SLA requirements for the tickets queue and management
• Process adherence & Security compliance
• KB preparation and review, Knowledge sharing & documentation
• Root cause analysis / Problem Management
• Should have good written and communication skills

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year