L2 Desktop & Field IT Support Engineer

Tata Consultancy Services; Buffalo (WV); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

401K Plan

Job summary

Tata Consultancy Services is seeking a Tier 2 support professional for on-site roles in the United States. The role involves researching, diagnosing, troubleshooting, and resolving incidents that Tier 1 cannot handle, with emphasis on customer-facing communication and rapid problem resolution.

The position requires a Bachelor's degree in Computer Science and readiness to travel to different sites as needed. Salary ranges from $55,000 to $65,000 per year, with comprehensive benefits.

Qualifications

• Bachelor's degree in Computer Science required.

Responsibilities

• Provide Tier 2 support and resolve incidents for customers.
• Research, diagnose, troubleshoot issues and escalate when needed.
• Serve as front-line interface between customer and Product/Engineering teams.

Education

Bachelor of Computer Science

Job description

Tata Consultancy Services is seeking a Tier 2 support professional for on-site roles in the United States. The role involves researching, diagnosing, troubleshooting, and resolving incidents that Tier 1 cannot handle, with emphasis on customer-facing communication and rapid problem resolution.

The position requires a Bachelor's degree in Computer Science and readiness to travel to different sites as needed. Salary ranges from $55,000 to $65,000 per year, with comprehensive benefits.