L1 SRE & Cloud Ops — GPU DCs & Automation

Bitdeer Technologies Group; Austin (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Bitdeer Technologies Group in Austin is hiring for an L1 NOC operator focused on front-line monitoring and incident response for NeoCloud's US GPU data centers during the 8AM–8PM PST shift. You will execute SOPs, escalate as needed, perform hardware triage, and feed the AIOps platform with ground truth to train automations.

This role emphasizes hands-on operational tasks and structured, repeatable processes.

Qualifications

• 2+ years in NOC, data center ops, or IT support.
• Basic Linux administration (CLI, logs, services).
• Familiar with monitoring tools: Prometheus, Grafana, Nagios.
• Experience with ticketing systems: ServiceNow, Jira.
• Ability to perform physical DC tasks: rack/stack, cabling.
• Strong communication for shift handoffs and escalation.
• Willingness to work 12-hour 8AM-8PM PST shifts with rotation.
• Curiosity about automation and process improvement.
• Appreciation for structured data and proper ticketing.

Responsibilities

• Monitor GPU cluster health, network, storage, and environmental sensors.
• Respond to alerts and runbooks for incidents.
• Perform hardware triage and identify failed components.
• Execute remediation steps: resets, drains, reboots.
• Collect diagnostic data for escalation.
• Manage incident tickets from creation to resolution.
• Perform on-site DC tasks: cable installation, hardware swaps.
• Handoff notes during shifts.
• Update operational runbooks based on recurring issues.
• Assist with hardware deployment and inventory under SME guidance.

Skills

NOC operations

Incident response

Communication skills

Automation curiosity

Structured data handling

Tools

Prometheus

Grafana

Nagios

ServiceNow

Jira Service Management

Job description

Bitdeer Technologies Group in Austin is hiring for an L1 NOC operator focused on front-line monitoring and incident response for NeoCloud's US GPU data centers during the 8AM–8PM PST shift. You will execute SOPs, escalate as needed, perform hardware triage, and feed the AIOps platform with ground truth to train automations.

This role emphasizes hands-on operational tasks and structured, repeatable processes.