L1/L2 Support Engineer

Robotics Prcocess Automation, LLC; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A tech solutions company is seeking an experienced IT Support Engineer to provide technical assistance for Windows devices and Microsoft Office. Responsibilities include resolving support tickets, maintaining IT assets, and guiding end-users through technical issues. Strong knowledge of Windows OS, experience with ticketing systems like ServiceNow, and excellent communication skills are essential. Join our dynamic team to help enhance productivity in a fast-paced environment.

Qualifications

• Provide hardware and software support for Windows systems and MS Office.
• Manage and resolve tickets using ServiceNow or similar platforms.
• Install, configure, and maintain various IT devices including laptops and printers.
• Perform routine system updates and device troubleshooting.
• Guide end-users with best practices to resolve technical issues.

Responsibilities

• Resolve support tickets efficiently to ensure end productivity.
• Collaborate with IT teams to elevate and resolve complex issues.
• Maintain accurate IT inventory and asset tracking.

Skills

Strong knowledge of Windows OS and Microsoft Office Suite

Experience with ServiceNow or similar ticketing systems

Good understanding of basic networking and Wi-Fi troubleshooting

Familiarity with MDM tools such as Intune

Excellent communication and problem-solving skills

Job description

We are seeking an IT Support Engineer to provide technical assistance for Windows devices, Microsoft Office Suite, and enterprise applications. The role involves resolving support tickets, maintaining IT assets, and ensuring seamless end productivityp>

Key

• Provide hardware and software support for Windows systems, MS Office, and enterprise tools.
• Manage and resolve tickets using ServiceNow or similar platforms.
• Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads.
• Perform routine system updates, patches, and device troubleshooting.
• Guide end-users with best practices and resolve technical issues efficiently.
• Collaborate with IT teams to elevate and resolve complex issues.
• Maintain accurate IT inventory and asset tracking.

Required Skills

• Strong knowledge of Windows OS and Microsoft Office Suite.
• Experience with ServiceNow or similar ticketing systems.
• Good understanding of basic networking and Wi‑Fi troubleshooting.
• Familiarity with MDM tools such as Intune.
• Excellent communication, customer service, and problem‑solving skills.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status. ROBOTIC PROCESS AUTOMATION LLC will not make any posting or employment decision that does not comply with applicable laws relating to labor and employment, equal opportunity, employment eligibility requirements or related matters. Nor will ROBOTIC PROCESS AUTOMATION LLC require in a posting or otherwise U.S. citizenship or lawful permanent residency in the U.S. as a condition of employment except as necessary to comply with law, regulation, executive order, or federal, state, or local government contract