L1 IT Support Technician

CoolPeople Technology; Arizona; Hybrid; USD 40,000 - 60,000; Full time

Job summary

CoolPeople Technology in Phoenix, AZ is hiring an L1/L2 IT Support Technician to work on-site or hybrid. The role focuses on monitoring IT systems to ensure IT security and providing first and second level support to end users, with a senior colleague on-site for onboarding and training.

You will regularly review settings (Microsoft 365, Entra ID, Microsoft Intune), handle end-user requests, and participate in onboarding.

Qualifications

• 1–3 years of IT experience focused on monitoring, networks or servers
• ITSM processes – Intermediate
• Experience with monitoring IT systems and IT security
• Based in the USA (Phoenix area) – on-site/hybrid availability

Responsibilities

• Monitor IT systems to ensure IT security
• Provide first and second level end-user support
• Assist with onboarding under a senior colleague on-site

Skills

IT security monitoring

End-user support

On-site support

Onboarding coordination

Tools

Microsoft 365

Entra ID

Microsoft Intune

ITSM

Job description

The candidate will work as an L1/L2 IT Support Technician on-site/hybrid in Phoenix(Mesa), USA. The role focuses on monitoring IT systems to ensure IT security and providing first and second level support to end users. A senior colleague will be assigned on-site for full onboarding and training.

Main roo

Monitor IT systems to ensure IT security

• Regularly review IT settings and policies in assigned systems (Microsoft 365, Entra ID, Microsoft Intune)
• Provide first and second level support for end users
• Full onboarding supported by an assigned senior colleague on-site

Must have skills

• 1-3 years of experience in IT focused on monitoring, networks or servers
• ITSM processes – Intermediate
• Microsoft Office 365 – Advanced
• Experience with monitoring IT systems and IT security
• Based in the USA (Phoenix area) – on-site/hybrid availability