L1 DB Ops Engineer – 24x7 Oracle/SQL Support

Gruve; San Francisco (CA); On-site; USD 70,000 - 110,000; Full time

Job summary

Gruve is seeking an L1 System Administrator to support day-to-day Oracle and Microsoft SQL Server operations. You will monitor databases, triage alerts, perform health checks, validate backups, and escalate issues to L2/L3 following approved runbooks.

The role supports a 24x7, follow-the-sun model across APAC, EMEA, and NLAM. Ideal candidates have 1–3 years of relational database experience, basic SQL skills, knowledge of RMAN/SSMS, and familiarity with ITSM tools like ServiceNow.

Qualifications

• 1–3 years of experience with Oracle and/or SQL Server databases.
• Familiarity with database availability, logs, tablespace utilization and scheduled jobs.
• Basic SQL knowledge and ability to run simple health checks.
• Understanding of backup status, job monitoring and incident escalation.

Responsibilities

• Monitor Oracle and SQL Server availability and health indicators.
• Triage alerts, validate jobs and backups, and escalate to L2/L3 per runbooks.
• Log incidents in ITSM tools and maintain documentation.
• Coordinate with cross-functional teams for timely incident resolution.
• Support 24x7 shift-based operations and handovers according to SLAs.

Skills

Relational DBs

Oracle

SQL Server

Database monitoring

ITIL/ITSM

ServiceNow

Runbooks

Shift work

Tools

Oracle Enterprise Manager

SSMS

RMAN

ServiceNow

Job description

Gruve is seeking an L1 System Administrator to support day-to-day Oracle and Microsoft SQL Server operations. You will monitor databases, triage alerts, perform health checks, validate backups, and escalate issues to L2/L3 following approved runbooks.

The role supports a 24x7, follow-the-sun model across APAC, EMEA, and NLAM. Ideal candidates have 1–3 years of relational database experience, basic SQL skills, knowledge of RMAN/SSMS, and familiarity with ITSM tools like ServiceNow.