KYC / Onboarding Lead

G MASS; Andover (MN); On-site; USD 90,000 - 130,000; Full time

Job summary

G MASS seeks a KYC / Onboarding Lead to partner with a leading alternative investments firm. You will oversee all KYC and onboarding activities, manage a small team, oversee workflows, and drive efficiency in client onboarding and regulatory compliance.

The role requires strong analytical, project management, and communication skills, with experience in financial services and investment management operations. Client-facing duties and cross-functional collaboration are core to success.

Qualifications

• 3–5 years of relevant professional experience, including 1–2 years in a supervisory or team lead role.
• Familiarity with KYC constitutional documents, including onboarding processes.
• Excellent analytical, project management, and problem‑solving skills.
• Strong communication skills with exceptional presentations.
• Understanding of financial services firms and investment management operations.
• Strong attention to detail and organisational skills with a focus on quality and process.
• Ability to work collaboratively with team members at both senior and junior levels.
• Proficient in Microsoft Office; strong Excel skills preferred.

Responsibilities

• Manage multiple client requests, while ensuring timely completion of all deliverables.
• Evaluate scope of work and project plans, providing recommendations for process enhancements and improvements.
• Manage relationships with cross-functional teams and third‑party vendors.
• Prepare project trackers and lead client meetings to provide updates on team progress, milestones achieved, and challenges encountered.
• Prepare and present regular reports on team performance, project status, and key metrics.
• Identify and resolve gaps in processes and project execution.
• Foster long‑term relationships with existing clients, key business partners, and other stakeholders.
• Demonstrate a strong ability to adapt and become an expert on proprietary products and client business lines through complex engagements.
• Navigate new requirements with clients to strategise and implement new workflows and processes.
• Ensure compliance with all relevant regulations, standards, and internal controls.
• Monitor key performance indicators and implement process improvements as needed.
• Supervise, coach, and develop team members to maximise performance and professional growth.
• Set clear goals, provide ongoing feedback, and conduct performance evaluations.

Skills

KYC processes

Onboarding

Team leadership

Project management

Regulatory compliance

Stakeholder management

Analytics

Microsoft Excel

Microsoft Office

Tools

Microsoft Office Suite

Job description

Our client’s Networks group offers best-in-class technology and industry-leading practices to help firms manage risk, meet regulatory requirements, and streamline compliance. Their solutions provide a single source of truth on customer and vendor data, enabling firms to reduce costs, reuse information efficiently, and improve operational processes through innovative technology.

We are seeking a KYC / Onboarding Lead to work with a leading alternative investments firm in this client-facing role, where you will be leading and managing all aspects of the KYC and onboarding processes, including oversight of a small team, management of workflows, and driving operational efficiency.

Responsibilities

• Manage multiple client requests, while ensuring timely completion of all deliverables.
• Evaluate scope of work and project plans, providing recommendations for process enhancements and improvements.
• Manage relationships with cross-functional teams and third‑party vendors.
• Prepare project trackers and lead client meetings to provide updates on team progress, milestones achieved, and challenges encountered.
• Prepare and present regular reports on team performance, project status, and key metrics.
• Identify and resolve gaps in processes and project execution.
• Foster long‑term relationships with existing clients, key business partners, and other stakeholders.
• Demonstrate a strong ability to adapt and become an expert on proprietary products and client business lines through complex engagements.
• Navigate new requirements with clients to strategise and implement new workflows and processes.
• Ensure compliance with all relevant regulations, standards, and internal controls.
• Monitor key performance indicators and implement process improvements as needed.
• Supervise, coach, and develop team members to maximise performance and professional growth.
• Set clear goals, provide ongoing feedback, and conduct performance evaluations.
• 3–5 years of relevant professional experience, including at least 1–2 years in a supervisory or team lead role.
• Familiarity with KYC constitutional documents, including onboarding processes.
• Ability to handle pressure and manage conflicting priorities.
• Excellent analytical, project management, and problem‑solving skills.
• Strong communication skills with exceptional presentation expertise.
• Understanding of financial services firms and investment management operations.
• Strong attention to detail and organisational skills with a focus on quality and process.
• Ability to work collaboratively with team members at both senior and junior levels.
• Proficient in Microsoft Office Suite; strong Excel skills preferred.

Length: 12+ months, view to extension or permanent contract