Client Onboarding

Confidential; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

CORDS, part of the Operations division, drives Know Your Customer (KYC) compliance and regulatory data services across global regions. You will join the KYC Services Team to manage and execute strategic DDR program escalations, coordinating with Business Control Units, Sales, and Legal & Compliance to ensure timely data refresh and regulatory adherence.

The role emphasizes process improvement, risk prioritization, and cross-functional collaboration in a fast-paced environment, with opportunities

Qualifications

• 5-7 years' experience in KYC/AML.
• 7-10 years' industry experience.
• College/university degree or equivalent with a business focus and relevant/proven experience.
• Excellent problem-solving abilities with independent resolution planning.
• Strong quantitative and analytical skills.
• Keen attention to detail and collaborative, team-oriented mindset.
• Excellent verbal and written communication; ability to articulate complex ideas clearly.

Responsibilities

• Prepare and communicate KYC/AML remediation updates.
• Review and enrich remediation population.
• Highlight cases breaching SLAs to stakeholders and senior management.
• Maintain regular communication channels with stakeholders for updates and feedback.
• Host weekly calls to identify potential risks to Business Control Units.
• Provide guidance to the KYC Refresh team handling external client data refreshes.

Skills

KYC/AML

Stakeholder management

Data analysis

Problem-solving

Communication

Attention to detail

Excel

PowerPoint

AI tooling

Education

College/University degree in business or related

Tools

Excel

PowerPoint

AI tooling

Job description

Role is hybrid - 3 days/onsite, 2 days/remote

1st round interview on Zoom with 2 separate interviewers

2nd round in person with 2 separate interviewers

About CORDS (Client Onboarding Regulatory and Data Services)

Client Onboarding Regulatory and Data Services (CORDS) is a department within the Operations function responsible for ensuring adherence to client regulatory requirements throughout the lifecycle of the client's relationship with Brokerage. The mission of CORDS is to provide industry-leading operational solutions, including seamless client onboarding, market regulatory outreach, and maintaining global regulatory compliance for Know Your Client (KYC) requirements. CORDS also drives controls and governance to ensure accuracy in understanding clients, aiming to prevent fraud, corruption, money laundering, and terrorist financing. The department partners with business units to maintain and improve client experience, support revenue, and enable an inclusive culture and developmental opportunities for staff. CORDS has a global presence across EMEA, APAC, and NAM regions.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls, and develop client relationships. Brokerage is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

We are seeking an ambitious and detail-oriented candidate to join our KYC Services Team. In this position, you will play a key role in driving and executing strategic initiatives across the CORD DDR (Data and Document Refresh) Program. As a Level 2 escalation team, you will be responsible for managing escalations related to the refresh program. You will work closely with the Business Control Units, Sales, Global Financial Crimes, Legal and Compliance, and the KYC Refresh team to contribute to the success of the Regulatory Refresh program. The ideal candidate will have a demonstrated history of excellence, embrace significant responsibilities and stay current with Fincen regulations as they pertain to KYC, Sanctions and AML.

Primary Responsibilities

• Preparation and Communication
• Review and enrich the client remediation population
• Prepare KYC files highlighting cases that are breeching SLAs to present to our stakeholders and senior management
• Create and maintain regular communication channels with stakeholders to provide updates and gather feedback.
• Host weekly calls to highlight potential risks to the Business Control Units
• Provide guidance and oversight to the KYC Refresh team responsible for contacting external clients to obtain refreshed AML data and documents
• Troubleshoot cases and collaborate on solutions
• Interact with subject matter experts to develop FAQs and standard responses to common themed queries
• Communicate with focus clients and sales coverage to provide regulation guidance, organizing client calls where needed
• Prioritize, track and consolidate escalations in an organized and concise manner
• Review cases before handover to Business Control Unit for assessment

Stakeholder Management

• Serve as a key point of contact for internal stakeholders on regulatory matters, demonstrating professionalism, expertise, and a deep understanding of the DDR program
• Proactively identify, assess, and prioritize potential risks across all phases of the DDR program

Process Improvement and Analysis

• Analyze and optimize operational processes to assess areas for improvement and efficiency
• Focus on transformation and automation to improve efficiency
• Facilitate and support the planning and execution of comprehensive change management strategies to ensure seamless transitions and successful adoption of project rollouts.

Qualifications and Skills

• A minimum of 5-7 years\' experience in KYC / AML
• A minimum of 7-10 years\' industry experience
• College/University degree or equivalent with a business focus and relevant/proven experience
• Exceptional problem-solving skills: ability to independently assess and identify plans for resolution
• Exceptional quantitative and analytical skills
• A strong work ethic, with keen attention to detail, and a collaborative, team-oriented mindset
• Exceptional organizational skills: ability to multi-task and prioritize accordingly
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely
• High proficiency in Microsoft Excel (VLOOKUP, pivot tables) and PowerPoint
• Strong ability to manage and analyze large data sets
• Ability to manage multiple projects and competing priorities in a fast-paced, deadline-driven environment.
• Ability to leverage AI tooling for proficiency and to generate efficiency for the team.