Kubernetes Cloud Support Engineer

Remote Jobs; Rockville (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with company match

Health & Dependent Care FSA

Unlimited PTO

11 company holidays

Volunteer / Community Engagement Day

Tuition reimbursement

Paid parental leave

Equity grants

Home internet reimbursement

Job summary

CloudBolt Software is seeking a Support Engineer to help customers operate and optimize StormForge across Kubernetes and cloud environments. You’ll troubleshoot issues, support production systems, and work with cross-functional teams to deliver reliable outcomes.

You’ll diagnose problems, document findings, and contribute to knowledge bases and guides. Prior experience in SaaS support and cloud-native solutions is a plus.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years in technical support, systems engineering, SRE or DevOps roles.
• Experience with Kubernetes, containers and cloud platforms (AWS preferred).
• Strong troubleshooting in distributed systems and production environments.
• Proficient in Linux, networking, and analyzing logs/metrics.
• Ability to read Go or Python code.

Responsibilities

• Serve as a technical point of contact for customers and resolve issues related to StormForge, Kubernetes, cloud infrastructure and integrations.
• Troubleshoot complex problems across distributed systems in customer environments.
• Reproduce issues, analyze logs/metrics, and document findings clearly.
• Collaborate with engineering/product to elevate bugs and validate fixes.
• Assist customers with configuration, deployments, and best practices for StormForge in Kubernetes and cloud-native environments.
• Create and maintain technical documentation, knowledge bases, and guides.
• Provide customer feedback to engineering/product and contribute PRs when possible.
• continuously improve support processes and tooling.
• Learn new technologies to expand expertise and improve outcomes.

Skills

Kubernetes

Containers

AWS

Troubleshooting

Linux

Networking

Go/Python

Communication

SaaS support

CKA (cert)

Education

Bachelor's degree in computer science / IT or related field

Job description

CloudBolt Software is seeking a Support Engineer to help customers operate and optimize StormForge across Kubernetes and cloud environments. You’ll troubleshoot issues, support production systems, and work with cross-functional teams to deliver reliable outcomes.

You’ll diagnose problems, document findings, and contribute to knowledge bases and guides. Prior experience in SaaS support and cloud-native solutions is a plus.