Customer Success Engineer

Remote Jobs; Rockville (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401k with company match

Health & Dependent Care FSA

Unlimited PTO

11 company holidays

Volunteer / Community Engagement Day

Tuition reimbursement

Paid parental leave

Equity grants

Home internet reimbursement

Job summary

CloudBolt Software is seeking a Support Engineer to help customers operate and optimize StormForge across Kubernetes and cloud environments. You’ll troubleshoot issues, support production systems, and work with cross-functional teams to deliver reliable outcomes.

You’ll diagnose problems, document findings, and contribute to knowledge bases and guides. Prior experience in SaaS support and cloud-native solutions is a plus.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years in technical support, systems engineering, SRE or DevOps roles.
• Experience with Kubernetes, containers and cloud platforms (AWS preferred).
• Strong troubleshooting in distributed systems and production environments.
• Proficient in Linux, networking, and analyzing logs/metrics.
• Ability to read Go or Python code.

Responsibilities

• Serve as a technical point of contact for customers and resolve issues related to StormForge, Kubernetes, cloud infrastructure and integrations.
• Troubleshoot complex problems across distributed systems in customer environments.
• Reproduce issues, analyze logs/metrics, and document findings clearly.
• Collaborate with engineering/product to elevate bugs and validate fixes.
• Assist customers with configuration, deployments, and best practices for StormForge in Kubernetes and cloud-native environments.
• Create and maintain technical documentation, knowledge bases, and guides.
• Provide customer feedback to engineering/product and contribute PRs when possible.
• continuously improve support processes and tooling.
• Learn new technologies to expand expertise and improve outcomes.

Skills

Kubernetes

Containers

AWS

Troubleshooting

Linux

Networking

Go/Python

Communication

SaaS support

CKA (cert)

Education

Bachelor's degree in computer science / IT or related field

Job description

Job Type: Full-time

CloudBolt Software (www.cloudbolt.io) is helping enterprises control infrastructure chaos through cloud automation and cost optimization. We're looking for a Support Engineer to help our customers successfully operate and optimize CloudBolt's StormForge product across complex cloud and Kubernetes environments.

In this role, you'll be on the front lines of customer success-troubleshooting technical issues, supporting production environments, and partnering closely with engineering, product, and customer-facing teams to deliver reliable, high-quality outcomes.

Responsibilities

• Serve as a technical point of contact for customers, diagnosing and resolving issues related to CloudBolt's StormForge product, Kubernetes, cloud infrastructure, and integrations
• Investigate, troubleshoot, and resolve complex technical problems across distributed systems in customer environments
• Reproduce issues, analyze logs, metrics, and system behavior, and document findings clearly
• Collaborate closely with engineering and product teams to elevate bugs, contribute to root cause analysis, and validate fixes
• Assist customers with configuration, initial deployments, and best practices for operating StormForge in Kubernetes and cloud-native environments
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
• Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests
• Continuously improve support processes, tooling, and operational readiness
• Learn and apply new technologies to expand technical expertise and improve customer outcomes

Requirements

Qualifications

• Bachelor's degree in computer science, information technology, or a related field, or equivalent practical experience
• 3+ years of experience in a technical support, systems engineering, SRE, or DevOps-related role
• Hands-on experience with Kubernetes, containers, and cloud platforms (AWS preferred)
• Strong troubleshooting skills in distributed systems and production environments
• Familiarity with Linux systems, networking concepts, and application logs/metrics
• Ability to read and understand application code (Go, Python, or similar languages preferred)
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Proven ability to learn new technologies quickly and adapt in a fast-paced environment
• Experience supporting SaaS products or enterprise customers is a plus
• Kubernetes certifications (CKA or similar) are a plus

We Offer

Our US benefits package includes:

• Medical, Dental, and Vision coverage
• 401k with Company Match
• Health & Dependent Care FSA
• Unlimited PTO
• 11 Company Holidays
• Volunteer / Community Engagement Day
• Tuition Reimbursement
• Paid Parental Leave
• Equity Grants
• Home Internet Reimbursement

Salary Range: $100,000 - $120,000 USD Annually, actual compensation will be determined based on job-related factors, including but not limited to relevant experience, skills, geographic location, internal equity, and business needs.

Salary Description

$100,000 - $120,000

About CloudBolt

CloudBolt is The Cloud ROI Company™. We are singularly focused on solving the most pressing problem with cloud today: increasing return on investment (ROI). With the introduction of our Augmented FinOps capabilities, CloudBolt is leveraging AI/ML-informed insights and applying intelligent automation and orchestration proactively and retrospectively to make complete cloud lifecycle optimization a reality. CloudBolt enables organizations to realize the full potential of any cloud fabric by closing the "insight to action" gap. By streamlining, clarifying, and optimizing spend and control, we help organizations place value at the center of every cloud decision. For more information, visit www.cloudbolt.io.

CloudBolt is an equal opportunity workplace. We celebrate and support diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or accommodation due to a disability, you may contact us at [e-mail].