Customer Success Engineer

CloudBolt Software, Inc.; Rockville (MD); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

401k with Company Match

Unlimited PTO

Tuition Reimbursement

Paid Parental Leave

Job summary

A leading cloud automation firm in Rockville, Maryland, is looking for a Support Engineer. This role involves troubleshooting issues, supporting the StormForge product for clients, and collaborating with engineering and product teams. Candidates should have a Bachelor's degree in a relevant field, 3+ years of technical support experience, and strong skills in Kubernetes and cloud platforms like AWS. A competitive salary range of $100,000 - $120,000 annually is offered, along with comprehensive benefits.

Qualifications

• 3+ years of experience in a technical support, systems engineering, SRE, or DevOps-related role.
• Hands-on experience with Kubernetes, containers, and cloud platforms.
• Strong troubleshooting skills in distributed systems and production environments.

Responsibilities

• Serve as a technical point of contact for customers, diagnosing technical issues.
• Investigate, troubleshoot, and resolve complex technical problems.
• Collaborate with engineering and product teams to elevate bugs.

Skills

Kubernetes

Cloud platforms (AWS preferred)

Linux systems

Troubleshooting distributed systems

Application code understanding (Go, Python)

Strong communication skills

Education

Bachelor’s degree in computer science, information technology, or a related field

Job description

Description CloudBolt Software (www.cloudbolt.io) is helping enterprises control infrastructure chaos through cloud automation and cost optimization. We’re looking for a Support Engineer to help our customers successfully operate and optimize CloudBolt’s StormForge product across complex cloud and Kubernetes environments.

In this role, you’ll be on the front lines of customer success—troubleshooting technical issues, supporting production environments, and partnering closely with engineering, product, and customer-facing teams to deliver reliable, high-quality outcomes.

Responsibilities

• Serve as a technical point of contact for customers, diagnosing and resolving issues related to CloudBolt’s StormForge product, Kubernetes, cloud infrastructure, and integrations
• Investigate, troubleshoot, and resolve complex technical problems across distributed systems in customer environments
• Reproduce issues, analyze logs, metrics, and system behavior, and document findings clearly
• Collaborate closely with engineering and product teams to elevate bugs, contribute to root cause analysis, and validate fixes
• Assist customers with configuration, initial deployments, and best practices for operating StormForge in Kubernetes and cloud-native environments
• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides
• Advocate for customer needs by providing feedback to engineering and product teams and occasionally contributing pull requests
• Continuously improve support processes, tooling, and operational readiness
• Learn and apply new technologies to expand technical expertise and improve customer outcomes

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience
• 3+ years of experience in a technical support, systems engineering, SRE, or DevOps-related role
• Hands‑on experience with Kubernetes, containers, and cloud platforms (AWS preferred)
• Strong troubleshooting skills in distributed systems and production environments
• Familiarity with Linux systems, networking concepts, and application logs/metrics
• Ability to read and understand application code (Go, Python, or similar languages preferred)
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
• Proven ability to learn new technologies quickly and adapt in a fast-paced environment
• Experience supporting SaaS products or enterprise customers is a plus
• Kubernetes certifications (CKA or similar) are a plus

We Offer

Our US benefits package includes:

• Medical, Dental, and Vision coverage
• 401k with Company Match
• Health & Dependent Care FSA
• Unlimited PTO
• 11 Company Holidays
• Volunteer / Community Engagement Day
• Tuition Reimbursement
• Paid Parental Leave
• Equity Grants
• Home Internet Reimbursement

Salary Range: $100,000 - $120,000 USD Annually, actual compensation will be determined based on job-related factors, including but not limited to relevant experience, skills, geographic location, internal equity, and business needs.

About CloudBolt

CloudBolt is The Cloud ROI Company™. We are singularly focused on solving the most pressing problem with cloud today: increasing return on investment (ROI). With the introduction of our Augmented FinOps capabilities, CloudBolt is leveraging AI/ML-informed insights and applying intelligent automation and orchestration proactively and retrospectively to make complete cloud lifecycle optimization a reality. CloudBolt enables organizations to realize the full potential of any cloud fabric by closing the “insight to action” gap. By streamlining, clarifying, and optimizing spend and control, we help organizations place value at the center of every cloud decision. For more information, visit www.cloudbolt.io.

CloudBolt is an equal opportunity workplace. We celebrate and support diversity and are committed to creating an inclusive environment for all our employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

If you need assistance or accommodation due to a disability, you may contact us at [e-mail].