KU Stadium Tour Guide — Engaging Fan Experience

ASM Global; Lawrence (KS); On-site; USD 17,000 - 24,000; Full time

Job summary

Legends Global is seeking a Tour Guide staff member to serve a high volume of visitors at Kansas University on site. The role requires delivering information about the venue in an entertaining and informative way, while maintaining safety and a positive customer experience.

Candidates should have customer service experience, be comfortable with diverse guests, and be willing to work non-traditional hours including nights, weekends and holidays. Location is on site in Kansas.

Qualifications

• Have relevant customer service experience.
• Must have excellent interpersonal skills.
• Ability to demonstrate a positive and team-oriented attitude.
• Must be comfortable serving visitors of all backgrounds and age.
• Must be willing to be flexible with their schedule and daily assignments.
• Ability to stand for long periods of time and walk long distances.

Responsibilities

• Be knowledgeable about all parts of the stadium that are on the tour route and in the script.
• Greet guests as they enter assigned areas.
• Facilitate a group getting through the stadium in a safe and effective way.
• Provide facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
• Maintain a professional image and pleasant demeanor at all time.
• Provide a high level of customer service for the guest, resolving issues and referring issues to Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Work with fellow team members to keep tour route monitored in an effective manner.
• Ensure safety of our guests while waiting, on tour or in assigned areas.

Skills

Customer service

Interpersonal skills

Team oriented

Flexible schedule

Stamina

Job description

Legends Global is seeking a Tour Guide staff member to serve a high volume of visitors at Kansas University on site. The role requires delivering information about the venue in an entertaining and informative way, while maintaining safety and a positive customer experience.

Candidates should have customer service experience, be comfortable with diverse guests, and be willing to work non-traditional hours including nights, weekends and holidays. Location is on site in Kansas.