Front Office Specialist - Primary Care

Kettering Health Network; Ohio; On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health Network in Centerville is seeking a Front Desk Administrator to provide essential administrative support in the physician office.

You will be the first point of contact, answering phones and greeting patients, registering, and handling check-out duties including co-pay collection and scheduling follow-ups.

Successful candidates will be organized, discreet, and able to communicate effectively with staff and the public while maintaining patient confidentiality.

Qualifications

• Front desk or office experience desired in a medical setting.
• Ability to maintain confidentiality and discretion.
• Good communication with staff and the public.

Responsibilities

• Provides administrative support and is the first contact for the office.
• Answers and screens calls, greets patients, registers patients, prepares charts.
• Handles check-out duties, reviews encounter forms, collects co-pays, schedules follow-ups; day-end reconciliation.

Skills

Customer service

Phone etiquette

Communication

Confidentiality

Teamwork

Education

High School Diploma

Tools

EMR familiarity

Job description

Job Details

Physician Office | Centerville| Full-Time | First Shift

Responsibilities & Requirements

Under the supervision of the provider and/or practice leader, provides administrative support throughout the practice. This position is typically the first point of contact (phone and in-person) for the office. This position is responsible for answering, handling and screening incoming telephone calls; greeting and registering patients, filing and preparing charts. In addition, this position is responsible for check-out functions, including review of encounter form data, collection of co-payments, scheduling follow-up appointments; day-end reconciliation duties.

Job Requirements:

• High School Diploma or equivalent.
• Previous front office experience or background in general office work.
• Must be able to maintain confidentiality/discretion.
• Must be patient, courteous, and tactful.
• Ability to communicate and relate well with office staff, ancillary departments and the public.
• Ability to follow direction, accept orders and perform repetitive tasks.
• Computer literate in use of word processing and email.

Preferred Qualifications

• 1-year experience in a medical/physician office setting preferred
• Experience in electronic medical records preferred.
• Knowledge of medical terminology preferred.

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.