KPI-Driven Telecom Vendor Performance Lead

Utilities One; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance plans (health, dental

Whole Life Insurance

401k Plan

PTO/Paid Holidays

Great Work Environment

Career Advancement Opportunities

Job summary

Utilities One is seeking a skilled Vendor Performance Specialist – Telecom to lead the end-to-end vendor lifecycle, from onboarding through performance reviews and offboarding.

You will build strong relationships with telecom subcontractors and service providers, develop and monitor KPIs, SLAs, and compliance, and collaborate with Operations, Engineering, and Risk teams to optimize vendor allocation and mitigate risks.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Operations, or related field.
• 5+ years of experience in vendor performance management or vendor management within telecom or infrastructure.
• Strong understanding of telecom construction environments (OSP, wireless, fiber, civil, engineering).
• Experience developing and monitoring vendor KPIs, SLAs, and compliance standards.
• Proven ability to evaluate vendor performance, drive continuous improvement, and manage multiple vendors across regions.

Responsibilities

• Own the end-to-end vendor lifecycle, including onboarding, compliance, performance management, and offboarding.
• Build and maintain relationships with telecom subcontractors, construction vendors, and service providers to drive operational excellence.
• Develop, monitor, and report on vendor KPIs, SLAs, quality, safety, and responsiveness to ensure performance expectations are met.
• Conduct regular vendor performance reviews, identify improvement opportunities, and drive corrective action plans.
• Partner with Operations, Engineering, Construction, and Business Development to forecast vendor capacity needs and optimize allocation.
• Ensure vendor compliance with contractual terms, insurance, licensing, safety, and regulatory requirements.
• Maintain accurate vendor records, documentation, and performance data to support reporting and decision-making.
• Develop and maintain vendor rate cards by geography and scope of work, monitoring market pricing trends.
• Collaborate with Risk, Legal, and Compliance teams to resolve vendor-related issues and support continuous process improvement.
• Serve as the primary point of contact for vendor inquiries and escalations.

Skills

Vendor management

Relationship management

KPI reporting

Contract compliance

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration, Supply Chain, Operations

Job description

Utilities One is seeking a skilled Vendor Performance Specialist – Telecom to lead the end-to-end vendor lifecycle, from onboarding through performance reviews and offboarding.

You will build strong relationships with telecom subcontractors and service providers, develop and monitor KPIs, SLAs, and compliance, and collaborate with Operations, Engineering, and Risk teams to optimize vendor allocation and mitigate risks.