Vendor Performance Specialist

Utilities One Group; Philadelphia (Philadelphia County); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance plans

Whole Life Insurance

401k Plan

PTO/Paid Holidays

Great Work Environment

Career Advancement Opportunities

Job summary

Utilities One is seeking a Vendor Performance Specialist – Telecom in Philadelphia to own the full vendor lifecycle from onboarding to offboarding. You will build relationships with telecom subcontractors and service providers, monitor KPIs and SLAs, and drive continuous improvement across multiple regions and projects.

Responsibilities include forecasting capacity, ensuring compliance with contracts and safety standards, and maintaining accurate vendor records.

Qualifications

• Bachelor's degree preferred in business or related field.
• 5+ years in vendor performance/management in telecom or infrastructure.

Responsibilities

• Own end-to-end vendor lifecycle: onboarding, compliance, performance, offboarding.
• Build relationships with telecom subcontractors, construction vendors, and service providers.
• Develop, monitor and report on vendor KPIs, SLAs, quality, safety and responsiveness.
• Conduct regular vendor performance reviews, identify improvements, and drive corrective actions.
• Forecast vendor capacity needs and optimize vendor allocation with cross-functional teams.
• Ensure vendor compliance with contracts, insurance, licensing, safety and regulatory requirements.
• Maintain vendor records and performance data for reporting and decision-making.
• Develop vendor rate cards by geography, scope, and client requirements; monitor pricing trends.
• Collaborate with Risk, Legal, and Compliance to resolve vendor issues and mitigate risks.
• Serve as primary contact for vendor inquiries, escalations, and coordination.

Skills

Vendor management

Contract management

Vendor performance

Data analysis

Stakeholder communication

Education

Bachelor's degree in Business Administration

Supply Chain

Job description

Location: United States - Philadelphia, PA

Department: Vendor Management

Location: United States - Philadelphia, PA

Description

At Utilities One, we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people — a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.

Vendor Performance Specialist – Telecom.

Key Responsibilities

• Own the end-to-end vendor lifecycle, including onboarding, compliance, performance management, and offboarding;
• Build and maintain strong relationships with telecom subcontractors, construction vendors, and service providers to drive operational excellence;
• Develop, monitor, and report on vendor KPIs, SLAs, quality, safety, and responsiveness to ensure performance expectations are met;
• Conduct regular vendor performance reviews, identify improvement opportunities, and drive corrective action plans when needed;
• Partner with Operations, Engineering, Construction, and Business Development teams to forecast vendor capacity needs and optimize vendor allocation;
• Ensure vendor compliance with contractual terms, insurance, licensing, safety, and regulatory requirements;
• Maintain accurate vendor records, documentation, and performance data to support reporting and decision-making;
• Develop and maintain vendor rate cards by geography, scope of work, and client requirements, while monitoring market pricing trends;
• Collaborate with Risk, Legal, and Compliance teams to resolve vendor-related issues, mitigate risks, and support continuous process improvement;
• Serve as the primary point of contact for vendor inquiries, escalations, and performance-related operational coordination.

Skills, Knowledge and Expertise

• Bachelor's degree in Business Administration, Supply Chain, Operations, or a related field preferred;
• 5+ years of experience in vendor performance, vendor management, subcontractor management, or operations within the telecommunications or infrastructure industry;
• Strong understanding of telecom construction environments (OSP, wireless, fiber, civil, engineering, or related scopes);
• Experience developing and monitoring vendor KPIs, SLAs, performance metrics, and compliance standards;
• Proven ability to evaluate vendor performance, drive continuous improvement, and manage multiple vendors across different regions and project types;
• Strong analytical, problem-solving, communication, and relationship management skills;
• Highly organized, detail-oriented, and results-driven with the ability to manage competing priorities in a fast-paced environment.

Benefits

• Health Insurance plans (health, dental, vision);
• Whole Life Insurance;
• 401k Plan;
• PTO/Paid Holidays;
• Great Work Environment;
• Career Advancement Opportunities.