KPI-Driven Cannabis Retail Store Leader

GOEBEL FIXTURE COMPANY; New Bedford (MA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Employee Discount

Paid Time Off

Paid Training

Free Uniform

Health, Vision, and Dental Insurance

Job summary

Northeast Alternatives is seeking an Assistant Retail Store Manager in New Bedford, MA to lead day-to-day sales execution, labor discipline, guest experience and compliance in a high-volume cannabis retail setting. This hands-on role focuses on coaching, real-time performance, and operational discipline to meet KPIs and loyalty goals.

The ASM will drive bi-weekly targets, oversee staffing, ensure menu accuracy, monitor inventory risks, and push 100% loyalty sign-ups, while maintaining regulatory

Qualifications

• Must be 21+ and eligible to obtain required state cannabis agent registration.
• 2+ years of retail leadership experience; high-volume or regulated retail preferred.
• Strong coaching, communication, and floor leadership skills.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Proficient with POS systems, scheduling tools, and performance reporting.

Responsibilities

• Achieve 100% of bi-weekly ATA (Average Transaction Amount) and TPH (Transactions Per Hour) targets.
• Actively lead the sales floor to drive conversion, basket size, and throughput.
• Identify underperformance in real time and correct through coaching, redeployment, or escalation.
• Drive exceptional customer experiences through direct floor leadership and coaching.
• Generate and track new Google reviews bi-weekly through consistent guest engagement.
• Maintain a positive Google rating through service recovery, coaching, and accountability.
• Execute schedules and staffing plans to ensure bi-weekly payroll does not exceed budgets.
• Monitor productivity, breaks, and floor coverage throughout each shift.
• Escalate labor risks proactively to the Store Manager.
• Ensure 100% of menu par expectations are met every shift and every day.
• Verify in-store and online menu accuracy at the start and end of each shift.
• Communicate inventory risks immediately to prevent lost sales.
• Ensure marketing forms are accurately and completely captured for every transaction, every shift.
• Coach budtenders on proper data entry and reinforce accountability.
• Report trends and gaps to Store Manager and Marketing partners.
• Drive 100% achievement of bi-weekly loyalty sign-up goals.
• Coach budtenders on loyalty value proposition and enrollment execution.
• Track performance by individual and shift, correcting gaps immediately.
• Coach and train all underperforming budtenders (those not meeting KPIs) on the NEALT sales process.
• Document coaching interactions and elevate continued underperformance to the Store Manager.
• Support corrective action plans and retraining as needed.
• Maintain 100% regulatory compliance at all times.
• Support ongoing team training and corrective action related to compliance.
• Open and close the store in accordance with security and compliance protocols when scheduled.
• Act as Manager on Duty, setting the tone for urgency, professionalism, and accountability.
• Lead daily shift huddles to communicate priority product, and maintain store cleanliness, safety, and visuals.
• Support onboarding and training of new hires.
• Serve as acting Store Manager when needed to ensure continuity of leadership.

Skills

Retail leadership

KPI-driven

Coaching

Communication

Floor leadership

Tools

POS systems

Job description

Northeast Alternatives is seeking an Assistant Retail Store Manager in New Bedford, MA to lead day-to-day sales execution, labor discipline, guest experience and compliance in a high-volume cannabis retail setting. This hands-on role focuses on coaching, real-time performance, and operational discipline to meet KPIs and loyalty goals.

The ASM will drive bi-weekly targets, oversee staffing, ensure menu accuracy, monitor inventory risks, and push 100% loyalty sign-ups, while maintaining regulatory