Korean-English HR Generalist — Bilingual Service Center

BTI Solutions, Inc.; Plano (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid sick leave

Life/AD&D/LTD

Job summary

BTI Solutions, Inc. in Plano, TX is seeking an HR administrative professional to support HR Centers of Excellence and respond to employee inquiries via calls and service tickets. You will manage HR data in HCM, maintain documentation on the HR Portal, and ensure SLA-driven responses.

The role requires 2+ years in HR administration/payroll, bilingual English/Korean communication, and strong MS Excel skills. Candidates should demonstrate confidentiality and multitasking in a fast-paced Shared

Qualifications

• Bachelor's degree strongly preferred but not required.
• 2+ years of prior experience including HR administration, payroll and business support.
• Bilingual fluency in English and Korean.
• Ability to effectively communicate with employees and stakeholders in both English and Korean.
• Knowledge of government regulations, professional best practices, and industry trends as they apply to all HR related functions and responsibilities preferred.
• Intermediate computer skills with Microsoft business applications software (particularly MS Excel).

Responsibilities

• Acts as a first point of contact for employees, line managers and HR management to address inquiries/issues across HR programs, policies and systems (including benefits, employee relations, staffing, and compensation).
• Provides general HR administrative support to HR Centers of Excellence and business partners.
• Manages and updates HR information of employees within HCM.
• Assist with monthly, quarterly and annual reporting as necessary including various HR metrics.
• Assist with queries and projects related to the HCM and HR Portal.
• Documents all inquiries and escalates complex cases to appropriate SME groups.
• Meets defined SLA metrics for providing accurate, consistent and timely responses to HR process, policy and systems inquiries.
• Assists in the continuous development and improvement of HR information and processes.
• Supports ad hoc projects and activities related to HR department.

Skills

Customer Service

Contact Center

Learning Agility

Education

Bachelor's degree

Tools

MS Excel

ERP HCMs

Workday

Job description

BTI Solutions, Inc. in Plano, TX is seeking an HR administrative professional to support HR Centers of Excellence and respond to employee inquiries via calls and service tickets. You will manage HR data in HCM, maintain documentation on the HR Portal, and ensure SLA-driven responses.

The role requires 2+ years in HR administration/payroll, bilingual English/Korean communication, and strong MS Excel skills. Candidates should demonstrate confidentiality and multitasking in a fast-paced Shared