Senior Business Analyst (Korean Bilingual)

Cinter Technology Services; Plano (TX); On-site; USD 50,000 - 84,000; Full time

Benefits offered by this job

401K match

No insurance

Job summary

Cinter Technology Services is seeking a Senior Business Analyst for the GTNE Travel Reservation and Settlement System Operations Support in Plano, TX. This onsite, 1-year W-2 contract requires bilingual Korean and English communication, with a salary up to $7,500 per month DOE.

The role focuses on troubleshooting, requirements gathering, documentation, and collaboration with cross-functional teams to optimize travel workflows and HR/GA processes.

Qualifications

• Bachelor’s degree in CS or related with IT/HR focus.
• 7+ years IT support or GA/Accounting ops experience.
• Matrix organization experience.

Responsibilities

• Serve as a Business Analyst and on-call support for troubleshooting the Travel system; identify user requirements, provide training and documentation, and maintain relationships with end users.
• Demonstrate initiative and collaborate with engagement teams to address all aspects of tasks.
• Understand HR/GA policies and workflows related to various systems.
• Resolve issues by clarifying needs, diagnosing causes, and proposing solutions with follow-up to ensure resolution.
• Support HQ in implementing, managing, and optimizing Travel system processes to meet customer requirements.
• Create and update solution documents, operation manuals, and training materials for Business Analysis.
• Identify process improvements based on support issues to minimize recurring problems.
• Monitor issue status and report performance against standards.

Skills

Bilingual Korean

Strong communication

Analytical skills

Problem-solving

Plans & risk management

Time management

Crisis handling

Customer interface

Education

Bachelor’s degree in Computer Science / IT or HR/GA

Job description

Job Details

• Job Title: SeniorBusiness Analyst
• Client: Korean IT Services and IT Consulting
• Working Location: Plano, TX
• Working Style: Onsite
• Employment Type: 1 yr Contract / W-2
• Salary: Up to $7,500 /month (DOE)
• Benefit: 401K match but NO INSURANCE
• Visa Support: No
• Working Hours: 9AM to 6PM
• Language: English and Korean (bilingual)

Position Summary

Business Analyst – GTNE (Travel Reservation and Settlement System) Operations Support

Key Responsibilities

• Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the web-based Travel system. Identify and understand end users’ technical Travel system requirements, provide necessary training and documentation, build and maintain strong relationships with end users, and provide ongoing support.
• Take a broad view of the position and demonstrate initiative in communicating, interacting, and cooperating with engagement teams to ensure that all aspects of a task are addressed.
• Understand various HR/GA policies and workflows related to various systems.
• Resolve issues as a Business Analyst by clarifying users’ needs, determining the cause of the problem, selecting and explaining the best solution, providing appropriate solutions and alternatives, and following up to ensure resolution.
• Provide support and communicate with HQ regarding the implementation, management, and optimization of new and existing processes within the Travel system as needed to support customer requirements. Analyze customer requirements and tailor the use of the system to meet those objectives.
• Create and update solution documents, including operation manuals and training materials for Business Analysis.
• Proactively identify and formulate process improvements based on support issues, with the aim of minimizing recurring issues.
• Monitor and report the status of issues, proactively review and interpret performance against operating standards, and provide information and report results.

The Right Candidate Will Possess

A proactive, detail-oriented professional with strong communication, ownership, and problem-solving skills who can collaborate effectively across business and technical teams.

Required Qualifications & Skills

• Bilingual Korean required.
• Bachelor’s degree in Computer Science or a related discipline with an Information Technology or HR/GA focus.
• 7+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.
• Competencies
• Strong interpersonal communication and customer interface skills, demonstrated through teamwork, understanding of business and customer requirements, and effective communication.
• Excellent business analytical abilities and problem-solving skills.
• Ability to develop plans and manage risks; strong organizational skills for managing multiple tasks.
• Willingness to challenge established practices and draw relevant conclusions, including persistence and willingness to take calculated risks within the organization.
• Ability to understand customer priorities and work toward accomplishing those priorities as a Business Analyst.
• Ability to perform in a high-pressure environment and/or crisis situations and make sound decisions to resolve problems.
• Ability to manage time and attention based on assigned job roles and objectives.
• Bilingual proficiency in Korean and English required.