Bilingual Travel Systems BA – Onsite, 1-Year Contract

Cinter Technology; Plano (TX); On-site; USD 75,000 - 78,000; Part time

Benefits offered by this job

401K match

Insurance

Job summary

Korean IT Services and IT Consulting is seeking a Senior Business Analyst to support the GTNE Travel Reservation and Settlement System in Plano, TX. This onsite, 1-year contract role focuses on on-call troubleshooting, requirements gathering, training, and documentation for end users, with strong collaboration across engagement teams.

The Right Candidate will bring bilingual Korean, deep IT support experience, and excellent communication skills to manage HR/GA workflows, resolve issues, and

Qualifications

• Bilingual Korean required.
• Bachelor’s degree in Computer Science or related field with IT/HR/GA focus.
• 7+ years of experience in IT support or GA/Accounting operations support.
• Experience working in matrix organizations.
• Excellent business analytical abilities and problem-solving skills.
• Ability to develop plans and manage risks; strong organizational skills for managing multiple tasks.
• Bilingual proficiency in Korean and English required.

Responsibilities

• Serve as a Business Analyst and primary on-call support person for troubleshooting and resolving system issues related to the web-based Travel system.
• Understand end users’ technical Travel system requirements, provide training and documentation, and maintain relationships with end users.
• Communicate with engagement teams to ensure all aspects of a task are addressed.
• Understand HR/GA policies and workflows related to various systems.
• Clarify user needs, determine causes, propose solutions, and follow up for resolution.
• Support HQ on new and existing Travel system processes, tailor system use to customer objectives.
• Create and update operation manuals and training materials for Business Analysis.
• Identify and formulate process improvements to minimize recurring issues.
• Monitor and report issue status and performance against standards.

Skills

Bilingual Korean

IT support experience

Strong communication

Matrix organization experience

Education

Bachelor’s degree in Computer Science or related field

Job description

Korean IT Services and IT Consulting is seeking a Senior Business Analyst to support the GTNE Travel Reservation and Settlement System in Plano, TX. This onsite, 1-year contract role focuses on on-call troubleshooting, requirements gathering, training, and documentation for end users, with strong collaboration across engagement teams.

The Right Candidate will bring bilingual Korean, deep IT support experience, and excellent communication skills to manage HR/GA workflows, resolve issues, and