Korean Bilingual Claims Quality & Strategy Specialist

ektello; Plano (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

ektello is seeking a claims-focused analyst in Plano, TX to review Concealed Damage Claims from various business partners. The role supports on-time, in-scope strategic program management and planning with clear stakeholder communication and detailed documentation.

Candidates with 0-2 years in strategy/management consulting or strategic planning, plus claims experience, are preferred; Korean bilingual is highly valued.

Qualifications

• Bachelor’s Degree is a plus but not required (or equivalent experience).
• 0-2 years of experience from strategy/management consulting firm or within a strategic planning/corporate development function in a global organization.
• 2+ years of claims handling or industry experience but not required.
• Korean bilingual is highly preferred.
• Experience communicating with mid-level to top-level leaders (status reports, presentations, in-person meetings).
• Working knowledge of project management fundamentals, documentation practices, and systems.
• Experience working in a global organization is a plus.
• Ability to evaluate complex, sometimes contradictory evidence to determine the true cause of loss.
• Meticulous review of documents to identify discrepancies in concealed damage cases.
• Understanding of product damage evaluation.
• Strong written and verbal skills for communicating with claimants and negotiating settlements.
• Client service driven with excellent relationship management skills.
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders.
• Team oriented, but able to work independently and manage multiple tasks.
• Self-directed, self-motivated and results-oriented.

Responsibilities

• Investigation: Review claim forms, bills of lading, and inspection reports to determine if damage occurred while in the care of the carrier.
• Documentation Review: Analyze photos, verify the validity of the claim
• Perform key program/project management, from planning to project deliverable developments
• Collaborate with key department leaders to develop short to mid-term planning
• Communicate to leadership on program/project progress and escalation/decision points
• Develop content for executive-level presentations and reports to communicate and achieve buy-in for recommendations
• Develop content for and coordinate executive workshops and working sessions

Skills

Analytical skills

Communication

Results oriented

Excel proficiency

Education

Bachelor’s Degree

Job description

ektello is seeking a claims-focused analyst in Plano, TX to review Concealed Damage Claims from various business partners. The role supports on-time, in-scope strategic program management and planning with clear stakeholder communication and detailed documentation.

Candidates with 0-2 years in strategy/management consulting or strategic planning, plus claims experience, are preferred; Korean bilingual is highly valued.