Korea Customer Strategy Director

Applied Materials, Inc.; Santa Clara (CA); Hybrid; USD 176,000 - 242,000; Full time

Job summary

Applied Materials, Inc. in Santa Clara, CA is seeking a Customer Focal Head aligned technical and operational support role. You will translate customer needs into action, ensure product functionality, and coordinate with internal teams to deliver value.

You will manage priorities, track revenue-related commitments, and help drive strategic initiatives to satisfy customers and advance business goals in a fast-paced semiconductor environment.

Qualifications

• Foundational understanding of customer semiconductor fabrication processes
• Understanding of specific device segment fabrication fundamentals and customer environments
• Ability to apply technical and customer knowledge to support execution and problem-solving

Responsibilities

• Report to Customer Focal Head to provide technical and operational support aligned with customer needs and business priorities.
• Apply a solid working knowledge of product functionality, system operations, and customer value to enable effective execution and decision-making.
• Coordinate closely with internal stakeholders to manage customer-related activities in compliance with Applied Materials’ business processes.
• Support execution of product strategy by translating customer requirements into aligned internal plans and priorities.
• Manage internal customer requests by driving timely follow-ups, resolving cross-functional dependencies, and escalating risks or issues as needed.
• Track build plans and revenue performance against commitments, proactively identifying gaps, risks, and mitigation actions.
• Drive high-priority initiatives through cross-functional collaboration to achieve customer satisfaction and business objectives.
• Prepare accurate and concise content, data, and materials for key internal meetings and reviews.
• Support internal system management activities to address urgent customer or business needs and ensure continuity of operations.

Skills

Technical Expertise

Customer Knowledge

Capability Demonstration

Job description

Applied Materials, Inc. in Santa Clara, CA is seeking a Customer Focal Head aligned technical and operational support role. You will translate customer needs into action, ensure product functionality, and coordinate with internal teams to deliver value.

You will manage priorities, track revenue-related commitments, and help drive strategic initiatives to satisfy customers and advance business goals in a fast-paced semiconductor environment.