Strategic Customer Lead - Semiconductors

Applied Materials; Santa Clara (CA); On-site; USD 163,000 - 224,000; Full time

Job summary

Applied Materials is a global leader in materials engineering solutions used to produce nearly all new chips and advanced displays. The company designs, builds and services cutting-edge equipment enabling semiconductor and display manufacturing worldwide.

Location: Santa Clara, CA. The role focuses on mid to senior-level technical and operational support, aligning product strategy with customer needs and internal processes to drive successful outcomes.

Qualifications

• Foundational understanding of customer semiconductor fabrication processes.
• Understanding of device fabrication fundamentals and customer environments.
• Ability to apply technical and customer knowledge to support execution.

Responsibilities

• Report to Customer Focal Head to provide technical and operational support aligned with customer needs and business priorities.
• Apply a solid working knowledge of product functionality, system operations, and customer value to enable effective execution and decision-making.
• Coordinate closely with internal stakeholders to manage customer-related activities in compliance with Applied Materials’ business processes.
• Support execution of product strategy by translating customer requirements into aligned internal plans and priorities.
• Manage internal customer requests by driving timely follow-ups, resolving cross-functional dependencies, and escalating risks or issues as needed.
• Track build plans and revenue performance against commitments, proactively identifying gaps, risks, and mitigation actions.
• Drive high-priority initiatives through cross-functional collaboration to achieve customer satisfaction and business objectives.
• Prepare accurate and concise content, data, and materials for key internal meetings and reviews.
• Support internal system management activities to address urgent customer or business needs and ensure continuity of operations.

Skills

Semiconductor experience

Technical capabilities

Customer knowledge

Problem solving

Job description

Applied Materials is a global leader in materials engineering solutions used to produce nearly all new chips and advanced displays. The company designs, builds and services cutting-edge equipment enabling semiconductor and display manufacturing worldwide.

Location: Santa Clara, CA. The role focuses on mid to senior-level technical and operational support, aligning product strategy with customer needs and internal processes to drive successful outcomes.