Director of Customer Experience & Operational Quality

Applied Materials; Santa Clara (CA); On-site; USD 180,500 - 248,500; Full time

Benefits offered by this job

Comprehensive benefits package

Participation in bonus and stock award program

Job summary

Applied Materials is seeking a full-time professional to oversee customer satisfaction and quality assurance in Santa Clara, California. The role requires strong leadership and the ability to solve complex problems while managing the Quality organization effectively.

The successful candidate will ensure all customer interactions are professional and timely, while contributing to continuous improvement initiatives. This position includes opportunities for employee development and requires compliance with global business standards.

Qualifications

• Comprehensive understanding of different systems, theories, and practices.
• In-depth knowledge of business and commercial expertise.

Responsibilities

• Responsible for meeting customer expectations in product quality.
• Interface with customers to ensure satisfaction and product specifications.
• Manage the Quality organization and ensure all functions operate efficiently.
• Conduct quality control inspections and coordinate root cause analysis.

Skills

Problem Solving

Interpersonal Skills

Leadership

Education

Bachelor's Degree

Job description

Applied Materials is seeking a full-time professional to oversee customer satisfaction and quality assurance in Santa Clara, California. The role requires strong leadership and the ability to solve complex problems while managing the Quality organization effectively.

The successful candidate will ensure all customer interactions are professional and timely, while contributing to continuous improvement initiatives. This position includes opportunities for employee development and requires compliance with global business standards.