Content Developer: Knowledge Base & Ops Writer (Hybrid)

24 Seven Talent; Austin (TX); Hybrid; USD 41,328,000 - 75,768,000; Full time

Job summary

24 Seven Talent is seeking a Content Developer to create, maintain, and improve customer-support and internal knowledge-base content. This freelance role supports a fast-moving, global service organization by translating complex updates into clear, easy-to-use procedures.

The ideal candidate is a strong writer and problem solver who can manage multiple priorities, work independently through ambiguity, and collaborate with cross-functional partners to ensure editorial quality and accuracy under

Qualifications

• Experience writing, editing, or maintaining knowledge-base, procedural, technical, or corporate communications content.
• Excellent written and verbal communication skills with a strong focus on clarity and precision.
• Strong analytical, problem-solving, and organizational skills.
• Ability to manage a high volume of information and determine what is relevant to a project or program.
• Comfort working independently in ambiguous, rapidly changing environments.
• Ability to prioritize competing deadlines across multiple projects.
• Experience collaborating with cross-functional, virtual, and globally distributed teams.
• Adaptability to evolving processes, technologies, and business needs.
• Ability to build productive working relationships with stakeholders at multiple levels.
• Commitment to maintaining confidentiality when handling internal materials.

Responsibilities

• Create, edit, publish, and maintain operational procedures, knowledge articles, and specialist-facing support content.
• Review business update requests to confirm accuracy, clarity, consistency, and alignment with established content standards.
• Identify duplicate, outdated, conflicting, or missing content and recommend improvements.
• Partner with business owners, project teams, and learning stakeholders to gather requirements and validate content.
• Assess project impacts to existing procedures and determine which materials need to be created, revised, or retired.
• Track content deliverables, dependencies, and readiness milestones across multiple concurrent initiatives.
• Support the timely availability of procedures and reference materials for training and program launches.
• Maintain confidentiality and follow established policies for sensitive internal information.
• Contribute content for internal tools and other operational resources as needed.

Skills

Content writing

Editing

Knowledge base

Communication

Analytical skills

Organizational skills

Cross-functional collaboration

Ambiguity tolerance

Confidentiality

Tools

CMS

Documentation tools

Job description

24 Seven Talent is seeking a Content Developer to create, maintain, and improve customer-support and internal knowledge-base content. This freelance role supports a fast-moving, global service organization by translating complex updates into clear, easy-to-use procedures.

The ideal candidate is a strong writer and problem solver who can manage multiple priorities, work independently through ambiguity, and collaborate with cross-functional partners to ensure editorial quality and accuracy under