Knowledge System Specialist - Intermediate

Plateau Software Inc; Biazza Ridge (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Plateau Software Inc in Fayetteville, NC seeks a Knowledge System Specialist to administer SharePoint Online and Microsoft 365 tools for a U.S. Army program at Ft. Bragg.

You will optimize collaboration, manage enterprise content, and support end users across the organization. This onsite role requires a Bachelor’s degree in IT or related field, 5+ years of experience, and an active Secret security clearance with ability to obtain CompTIA Security+ if required; Power Platform experience is a

Qualifications

• Bachelor’s degree in information technology, computer science, information systems, or related field (or equivalent experience).
• Five (5) or more years of experience administering SharePoint and Microsoft 365 collaboration environments.
• Experience supporting SharePoint Online.
• Understanding of knowledge management, document management, and collaboration best practices.
• Experience gathering business requirements and working directly with end users.
• Strong communication, organization, and customer service skills.

Responsibilities

• Administer and maintain SharePoint Online sites, document libraries, lists, permissions, and enterprise content.
• Develop knowledge management solutions that improve collaboration and information sharing.
• Partner with stakeholders to gather requirements and recommend Microsoft 365 solutions.
• Configure SharePoint site structure, navigation, metadata, permissions, and governance.
• Develop and maintain basic Power Apps and Power Automate workflows to improve business processes.
• Support migration of legacy content into SharePoint Online and Microsoft 365.
• Create reports and dashboards using SharePoint or Power BI.
• Develop user documentation and deliver end-user training.
• Provide user support, troubleshoot issues, and promote adoption of collaboration tools.
• Monitor site usage, content quality, and system performance, recommending improvements as needed.
• Stay current on Microsoft 365 capabilities and recommend enhancements to improve collaboration.

Skills

Communication

Requirements gathering

User training

Customer service

Education

Bachelor's degree in IT/CS/IS

Tools

SharePoint Online

Microsoft 365

Power Apps

Power Automate

Power BI

Job description

Description

We are seeking a Knowledge System Specialist to support a critical U.S. Army program in Fayetteville, NC. In this role, you will administer and enhance SharePoint Online and Microsoft 365 collaboration tools to improve information sharing, streamline business processes, and support organizational effectiveness.

Working closely with government stakeholders, you will manage SharePoint sites, organize enterprise content, recommend collaboration solutions, and support users across the organization. Experience with the Microsoft Power Platform is a plus, particularly Power Apps and Power Automate.

This position is onsite at Ft. Bragg.

Responsibilities

• Administer and maintain SharePoint Online sites, document libraries, lists, permissions, and enterprise content.
• Develop knowledge management solutions that improve collaboration and information sharing.
• Partner with stakeholders to gather requirements and recommend Microsoft 365 solutions.
• Configure SharePoint site structure, navigation, metadata, permissions, and governance.
• Develop and maintain basic Power Apps and Power Automate workflows to improve business processes.
• Support migration of legacy content into SharePoint Online and Microsoft 365.
• Create reports and dashboards using SharePoint or Power BI.
• Develop user documentation and deliver end-user training.
• Provide user support, troubleshoot issues, and promote adoption of collaboration tools.
• Monitor site usage, content quality, and system performance, recommending improvements as needed.
• Stay current on Microsoft 365 capabilities and recommend enhancements to improve collaboration.

Requirements

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
• Five (5) or more years of experience administering SharePoint and Microsoft 365 collaboration environments.
• Experience supporting SharePoint Online.
• Understanding of knowledge management, document management, and collaboration best practices.
• Experience gathering business requirements and working directly with end users.
• Strong communication, organization, and customer service skills.

Security Requirements

• Active Secret security clearance.
• Ability to obtain CompTIA Security+ certification within 180 days of hire, if required.

Preferred Qualifications

• Experience with Microsoft Power Apps and Power Automate.
• Experience with Power BI reporting and dashboards.
• Microsoft 365, SharePoint, or Power Platform certifications.
• Experience supporting Department of Defense or other federal government customers.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at [e-mail]

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)