Knowledge System Specialist - Intermediate

Plateau Software Inc; Fayetteville (NC); On-site; USD 95,000 - 125,000; Full time

Job summary

Plateau Software Inc in Fayetteville, NC is seeking a Knowledge System Specialist to administer SharePoint Online and Microsoft 365 collaboration tools, improving information sharing and streamlining business processes. This onsite role at Ft.

Bragg partners with government stakeholders to organize content and develop solutions using Power Apps and Power Automate. The candidate will manage sites, governance, and reports, gather requirements from end users, and stay current on Microsoft 365

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent).
• Five+ years of experience administering SharePoint and Microsoft 365 environments.
• Experience supporting SharePoint Online.
• Understanding of knowledge management and collaboration best practices.
• Experience gathering requirements and working with end users.
• Strong communication and customer service skills.

Responsibilities

• Administer and maintain SharePoint Online sites, document libraries, lists, permissions, and content.
• Develop knowledge management solutions to improve collaboration and information sharing.
• Gather requirements from stakeholders and recommend Microsoft 365 solutions.
• Configure site structure, navigation, metadata, permissions, and governance.
• Develop and maintain basic Power Apps and Power Automate workflows.
• Support migration of legacy content and create reports/dashboards.
• Produce user documentation and deliver end-user training.
• Provide user support and promote adoption of collaboration tools.

Skills

SharePoint administration

Microsoft 365

Power Platform

Education

Bachelor's degree in IT or related field

Tools

Power Apps

Power Automate

Power BI

Job description

Plateau Software Inc

We are seeking a Knowledge System Specialist to support a critical U.S. Army program in Fayetteville, NC. In this role, you will administer and enhance SharePoint Online and Microsoft 365 collaboration tools to improve information sharing, streamline business processes, and support organizational effectiveness.

Working closely with government stakeholders, you will manage SharePoint sites, organize enterprise content, recommend collaboration solutions, and support users across the organization. Experience with the Microsoft Power Platform is a plus, particularly Power Apps and Power Automate.

This position is onsite at Ft. Bragg.

Responsibilities

• Administer and maintain SharePoint Online sites, document libraries, lists, permissions, and enterprise content.
• Develop knowledge management solutions that improve collaboration and information sharing.
• Partner with stakeholders to gather requirements and recommend Microsoft 365 solutions.
• Configure SharePoint site structure, navigation, metadata, permissions, and governance.
• Develop and maintain basic Power Apps and Power Automate workflows to improve business processes.
• Support migration of legacy content into SharePoint Online and Microsoft 365.
• Create reports and dashboards using SharePoint or Power BI.
• Develop user documentation and deliver end-user training.
• Provide user support, troubleshoot issues, and promote adoption of collaboration tools.
• Monitor site usage, content quality, and system performance, recommending improvements as needed.
• Stay current on Microsoft 365 capabilities and recommend enhancements to improve collaboration.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field (or equivalent experience).
• Five (5) or more years of experience administering SharePoint and Microsoft 365 collaboration environments.
• Experience supporting SharePoint Online.
• Understanding of knowledge management, document management, and collaboration best practices.
• Experience gathering business requirements and working directly with end users.
• Strong communication, organization, and customer service skills.

Security Requirements

• Active Secret security clearance.
• Ability to obtain CompTIA Security+ certification within 1800 days of hire, if required.

Preferred Qualifications

• Experience with Microsoft Power Apps and Power Automate.
• Experience with Power BI reporting and dashboards.
• Microsoft 365, SharePoint, or Power Platform certifications.
• Experience supporting Department of Defense or other federal government customers.

Plateau does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to Plateau or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.

EOE Statement:

Plateau is an equal opportunity/affirmative action employer; all qualified applicants will receive consideration for employment without regard to age, gender, gender identification, sex, sexual orientation, color, race, creed, national origin, religion, marital status, parental status, citizenship status, ancestry, physical or mental disability, genetic information, veteran status, military status, or any other classification protected by federal, state, or local laws.

Plateau is committed to providing access and reasonable accommodations for individuals with disabilities. If you require reasonable accommodation, please email the Plateau HR Department at [e-mail]

Plateau is a proud Equal Opportunity Employer! (M/F/Disability/Vets)

Equal employment opportunity, including veterans and individuals with disabilities.