Knowledge Manager & Technical Writer – Training Enablement

CDW; United States; On-site; USD 64,000 - 89,000; Full time

Job summary

CDW is seeking a detail-oriented Knowledge Manager - Technical Writer/Training Enablement to join our Managed Services team. You will drive knowledge management initiatives, standardize processes, and partner with leaders to advance KM programs across the organization.

Responsibilities include designing KM frameworks, implementing tools and workflows with ServiceNow, delivering training, and measuring impact with KM metrics and dashboards.

Qualifications

• Bachelor's degree or higher with 3+ years of experience, or 7+ years of experience overall.
• Strong written and verbal communication skills.
• Advanced English grammar and business documentation expertise.

Responsibilities

• Develop, organize, and maintain knowledge management content and processes.
• Lead KM initiatives, aligning with organizational objectives.
• Design and implement KM processes, systems, and tools.
• Train teams through sessions and workshops to promote knowledge sharing.

Skills

Communication skills

Technical writing

Project management

English grammar

Education

Bachelor's degree

Tools

ServiceNow

Power BI

Documentation tools

Job description

CDW is seeking a detail-oriented Knowledge Manager - Technical Writer/Training Enablement to join our Managed Services team. You will drive knowledge management initiatives, standardize processes, and partner with leaders to advance KM programs across the organization.

Responsibilities include designing KM frameworks, implementing tools and workflows with ServiceNow, delivering training, and measuring impact with KM metrics and dashboards.