Knowledge Management Specialist: Tech Writing & Support

General Dynamics Information Technology; Colorado Springs (CO); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K match

Health benefits

Mobility program

Education support

Tech learning

Job summary

General Dynamics Information Technology in Colorado Springs seeks a Knowledge Management Rep to create and maintain SOPs, user guides and knowledge articles for Network Enterprise, and to manage documentation in the SharePoint KM repository.

The role requires strong technical writing and problem solving, with the ability to provide end-user support, respond to inquiries, and coordinate site documents. Travel to customer sites may be required.

Qualifications

• BA/BS or equivalent in a related field with 5+ years of KM experience.
• Strong technical writing and documentation skills for SOPs, User Guides, and KAs.
• Experience maintaining documentation in enterprise repositories (SharePoint).

Responsibilities

• Create and maintain SOPs, User Guides and KAs for Network Enterprise.
• Maintain documentation in the SharePoint KM repository.
• Provide end-user hardware/software troubleshooting and remote support as needed.
• Respond to queries in person, by phone, email, or IM.

Skills

Technical writing

Knowledge management

SharePoint

Customer support

Education

BA/BS or equivalent

5+ years experience

Tools

SharePoint KM

ITIL

Job description

General Dynamics Information Technology in Colorado Springs seeks a Knowledge Management Rep to create and maintain SOPs, user guides and knowledge articles for Network Enterprise, and to manage documentation in the SharePoint KM repository.

The role requires strong technical writing and problem solving, with the ability to provide end-user support, respond to inquiries, and coordinate site documents. Travel to customer sites may be required.