Knowledge Management Rep. - TS/SCI w/ POLY

General Dynamics IT; United States; On-site; USD 91,000 - 123,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health packages

Internal mobility program

Professional growth opportunities

Cutting-edge technology

Job summary

General Dynamics IT is seeking a Knowledge Management Representative to develop and maintain SOPs, user guides and knowledge articles for Network Enterprise. The role includes updating the SharePoint KM repository and providing troubleshooting support for diverse corporate IT environments.

The ideal candidate will have a BA/BS with 5+ years of related experience, TS/SCI clearance with the ability to obtain a polygraph, and two 8570 certifications (Security+ CE and PWS 9.1).

Qualifications

• BA/BS degree (or equivalent) with 5+ years of related experience.
• Must hold TS/SCI clearance; ability to obtain polygraph.
• Two 8570 certifications: Security+ CE and PWS 9.1.

Responsibilities

• Create and maintain SOPs, User Guides and Knowledge Articles for Network Enterprise.
• Maintain documentation within the SharePoint KM repository.
• Provide end-user software/hardware troubleshooting and remote assistance.
• Respond to queries via in-person, phone, email, or IM and follow up on issues.

Skills

Communication

Customer Service

IT Support

Education

BA/BS (or equivalent)

Tools

SharePoint

Job description

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other Required: None

Job Family: Technical Support Services

Job Qualifications:
Skills: Communication, Customer Service, Information Technology (IT) Support
Certifications: None
Experience: 5 + years of related experience US Citizenship Required: Yes

Job Description:

Knowledge Management Rep

GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

JOB PROFILE SUMMARY:

Create and Maintain Standard Operating Procedures (SOPs), User Guides and Knowledge Articles (KAs) as they pertain to Network Enterprise. Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint Knowledge Management repository. Site Documents updated and shared on the SharePoint site when appropriate. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

GDIT JOB DESCRIPTION:

Technical writing and enterprise experience to maintain SOPs, User Guides and KAs within Network Enterprise. Maintain documentation within the SharePoint KM repository. Site Documents updated and shared on the SharePoint site when appropriate. Knowledgeable on the services within Network Enterprise and for all classification of networks. Working knowledge of Enterprise Applications and all CCC services and related products of responsibility. Capable of troubleshooting existing applications and devices within Network Enterprise. Maintains computer hardware and software both in person and using remote access tools. Provides end-user software and hardware troubleshooting. Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions. Administers e-mail, Microsoft office, etc. Provides remote support access through desktop mirroring and other remote access applications for worldwide sites. Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure. Maintains current knowledge of relevant technology as assigned. May coach and provide guidance to less-experienced professionals. May serve as a team or task lead.

WHAT YOU'LL NEED TO SUCCEED:

• Education: BA/BS (or equivalent experience), 5+ years of experience
• Required Skills and Abilities:
  Two certifications are required for the program:
  Clearance: TS/SCI must be able to obtain and maintain a polygraph
  1. Security+ CE or another 8570 Cert
  2. PWS 9.1 cert
• Preferred Skills: Proficient writing and oral skills.
• Location: Customer Site, Applicants may be required to travel to the sites where other KM team members sit.

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from

#GDITCareers

#WeAreGDIT

#CO_2026Alumni

#JET

The likely salary range for this position is $91,230 - $123,428. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

T elecommuting Options: Onsite

Work Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036)

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. Yo