Knowledge Management Specialist

Work4ce Inc; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Work4ce Inc. in Plano, TX seeks an experienced Knowledge Management professional to configure and maintain SharePoint Online environments and improve content findability. You will organize knowledge repositories, drive content lifecycle processes, and advocate metadata quality across Microsoft 365 experiences.

You will collaborate with stakeholders, train peers monthly, and apply UX principles to optimize information architecture and intranet operations in a large enterprise setting.

Qualifications

• Bachelor’s degree or 5 years of Knowledge Management experience.
• 3–5 years of knowledge management experience or related role.
• Hands-on experience configuring SharePoint Online sites and content lifecycle settings.
• Experience with metadata, taxonomy, search fundamentals and content findability.
• Strong communication, proactiveness, stakeholder management and training skills.
• Added bonus if you have Power BI, Power Automate, Power Apps, or Teams experience.

Responsibilities

• Configure and maintain SharePoint Online sites, pages, libraries, lists, metadata, navigation, and content structures.
• Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
• Improve findability using metadata, navigation, Microsoft Search, and usage data.
• Strengthen AI-ready knowledge practices through metadata quality and ownership.
• Apply user-centered design to improve site navigation and content placement across products.
• Training others on an ongoing basis (about once a month).

Skills

Knowledge management

Content strategy

Intranet management

Digital workplace operations

Stakeholder management

Training others

Education

Bachelor’s degree in Knowledge Management, Information Systems or related field

Tools

SharePoint Online

Power BI

Power Automate

Job description

• Configure and maintain SharePoint Online sites, pages, libraries, lists, permissions, navigation, metadata, web parts, and content structures.
• Organize, consolidate, migrate, archive, retire, or remediate outdated SharePoint sites and knowledge repositories.
• Improve findability by using metadata, navigation, Microsoft Search, content health metrics, usage data, search analytics, zero-result searches, broken link reports, and stakeholder feedback.
• Strengthen AI-ready knowledge practices by improving content structure, metadata quality, ownership, and source reliability for enterprise search and Microsoft 365 experiences.
• Use user-centred design principles to improve site navigation, information architecture, content discovery, and content placement across AKARI, My Toolbox, SharePoint, and Microsoft Teams.

Qualifications:

• Bachelor’s degree in Knowledge Management, Business Administration, Information Systems/Management, Computer Science, UX Design, Organizational Development, Data/Business Analytics, or equivalent experience OR 5 years of Knowledge Management experience.
• 3–5 years of experience in knowledge management (any tool), content strategy, intranet management, digital workplace operations, or a related specialist/practitioner role.
• Hands‑on experience configuring and maintaining SharePoint Online sites, pages, libraries, lists, metadata, views, permissions, navigation, web parts, and content lifecycle settings.
• Experience with content lifecycle management, governance, audits, review cycles, ownership models, version control, archival, and retirement practices.
• Strong understanding of metadata, taxonomy, search fundamentals, information architecture, and content findability.
• Strong communication and Proactiveness, facilitation, stakeholder management, organization, prioritization, and customer support skills. They will be training other people as well (once a month).

Added bonus if you have:

• Experience with Power BI, Power Automate, Power Apps, Microsoft Teams, Microsoft Search, or search analytics.
• Familiarity with accessibility standards, UX practices, content design methods, and user‑centred design principles.
• Experience working in an enterprise intranet, digital workplace, or large corporate environment with distributed content ownership.