Knowledge Management Specialist

Fujitsu; Ottawa (KS); Hybrid; USD 49,285 - 63,367; Full time

Job summary

Fujitsu is seeking a full-time Knowledge Management Specialist in Ottawa, Ontario. This role supports enterprise-scale KM modernization projects focusing on SharePoint Online and Microsoft 365 while managing content workflows and compliance.

Candidates should have 2–5 years of experience in Knowledge Management and possess strong knowledge of metadata, taxonomy, and governance practices. The position allows for a hybrid work arrangement, requiring onsite presence at least three days a week.

Qualifications

• 2–5 years of experience in Knowledge Management and content lifecycle management.
• Proficiency in metadata, taxonomy, and governance.
• Experience with Microsoft 365 ecosystem and workflow automation tools.
• Strong stakeholder engagement and training skills for KM adoption.

Responsibilities

• Design and implement enterprise content management strategies and workflows.
• Manage content lifecycle for KM systems.
• Develop metadata, taxonomy, and classification strategies for knowledge assets.
• Ensure compliance with governance and accessibility standards.

Skills

Knowledge Management

Content lifecycle management

Microsoft 365

Stakeholder engagement

Compliance and accessibility standards

Job description

Job Location: Ottawa, Ontario
Location Flexibility: Primary Location Only
Req Id: 4389
Posting Start Date: 12/3/25

Fujitsu Canada is seeking a full-time, permanent Knowledge Management Specialist to join our team supporting enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on KM expertise, SharePoint Online, Microsoft 365, and BPM/KM product knowledge, with limited involvement in development.

Responsibilities

• Design and implement enterprise content management strategies and workflows.
• Manage content lifecycle (creation, review, publishing, archiving) for KM systems.
• Develop metadata, taxonomy, and classification strategies for knowledge assets.
• Ensure compliance with governance, security, and accessibility standards.
• Collaborate with stakeholders to optimize KM processes and user adoption.
• Support migration of large document repositories and maintain content quality.
• Leverage Microsoft 365 tools for workflow automation and KM integration.
• Provide training and guidance on KM best practices and tools.

Mandatory Skills

• 2–5 years of experience in Knowledge Management and content lifecycle management.
• Proficiency in metadata, taxonomy, and governance.
• Experience with Microsoft 365 ecosystem and workflow automation tools.
• Understanding of DITA XML and structured documentation practices.
• Strong stakeholder engagement and training skills for KM adoption.
• Knowledge of compliance, accessibility, and bilingual content requirements.
• Excellent communication and organizational skills.

Nice to Have Skills

• Experience integrating KM workflows with Copilot and AI frameworks.
• Familiarity with BPM tools and workflow automation platforms.
• Knowledge of semantic search, knowledge graphs, and AI-assisted content processing.
• Experience supporting bilingual (English/French) KM solutions for Canadian federal projects.
• Prior work in public sector KM modernization or similar large-scale deployments.

General Requirements

• Must reside in the Greater Ottawa/Gatineau area.
• Hybrid work arrangement — onsite at least three days per week, with additional days as needed.
• Strong organizational and time management skills.
• Commitment to quality and attention to detail.
• Ability to work independently and collaboratively.
• Willingness to learn new tools and technologies.
• Eligibility for Reliability Security status; minimum five years’ residency in Canada.

Other Information

• Relocation Supported: No
• Visa Sponsorship Approved: No