IT Knowledge Management Support

3500Square; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

3500 Square, LLC is seeking an IT Knowledge Manager to ensure effective documentation, collaboration, and information governance across enterprise IT environments. You will maintain structured, version-controlled content in SharePoint and other platforms while supporting multiple stakeholders and aligning with DoD standards.

The role involves managing a centralized SKMS, promoting collaboration among SMEs and leadership, and contributing to change management reporting.

Qualifications

• Experience supporting enterprise knowledge management in a federal IT environment.
• Strong communication and documentation skills with attention to detail.
• Familiarity with DoD governance, ITIL processes, or KM frameworks.
• Ability to obtain and maintain a Tier 1 Public Trust clearance.

Responsibilities

• Maintain and update SharePoint portals with version control and access management.
• Support ESA-BAD, PEO, and IOD teams with document creation and lifecycle maintenance.
• Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies and governance artifacts.
• Participate in knowledge management process improvements aligned with DoD and ITIL standards.
• Perform technical editing and formatting for clarity and consistency with templates and style guides.
• Use Microsoft Office tools and desktop publishing software for professional documentation and diagrams.
• Manage a centralized Service Knowledge Management System (SKMS) with controlled versioning.
• Promote collaboration among SMEs, engineers, leadership, and support teams.
• Contribute to change management awareness via DHA J6 Report of the Day.
• Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.

Skills

Strong communication

Documentation

Attention to detail

Education

Bachelor’s degree in IT/Cybersecurity/Data Science/IS/CS

Security+ or SSCP

CE: SharePoint Administrator

CE: Microsoft 365 Teams Administrator

Tools

SharePoint Online

Microsoft Office Suite

Adobe Acrobat

SnagIt

DoD templates

ITIL processes

Enterprise KM systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Knowledge Management Support

30+ days ago Requisition ID: 1062

IT Knowledge Management Support | IT Knowledge Manager

Location: Remote – Available across U.S. and Puerto Rico

Clearance Level: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship: U.S. Citizenship required

Summary

We are seeking candidates for a potential opportunity as IT Knowledge Manager to play a critical role in ensuring effective documentation, collaboration, and information governance across enterprise IT environments. This role is responsible for maintaining structured, version-controlled content in SharePoint and other collaborative platforms, while supporting multiple stakeholders and aligning with Department of Defense (DoD) standards.

Key Responsibilities

Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration.

Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance.

Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts.

Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards.

Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides.

Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams.

Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.

Promote collaboration among technical SMEs, engineers, leadership, and support teams to ensure accurate and timely content delivery.

Contribute to change management awareness via reporting tools such as DHA J6 Report of the Day.

Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.

Preferred Tools & Technologies

SharePoint Online (portal management and site design)

Microsoft Office Suite (Word, PowerPoint, Excel, Visio)

Adobe Acrobat, SnagIt, and other documentation tools

Familiarity with DoD templates, ITIL processes, and enterprise KM systems

Experience with Configuration Management or System Engineering documentation is a plus

Minimum Qualifications

Experience supporting enterprise knowledge management, documentation, or collaboration platforms in a federal IT environment.

Strong communication and documentation skills with attention to detail.

Familiarity with DoD governance, ITIL processes, or KM frameworks.

Ability to obtain and maintain a Tier 1 Public Trust clearance.

Education & Certifications

Required (Foundational – one of the following):

Bachelor’s degree in IT / Cybersecurity / Data Science / IS / CS (ABET or CAE accredited),

OR Security+ / SSCP.

Required (CE – one of the following):

Microsoft SharePoint Administrator,

OR Microsoft 365 Teams Administrator.

Why Join Us?

This is an outstanding opportunity to support enterprise knowledge management in a mission-critical federal IT environment. Join our team and help enable effective communication, governance, and operational excellence.

Please Note: This position is contingent upon contract award. Candidates selected will be notified once the award has been confirmed.

Equal Employment Opportunity and E-Verify Statement

3500 Square, LLC is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, military status, citizenship status, or any other legally protected status, in accordance with federal, state, and local laws.

As a federal contractor, 3500 Square, LLC complies with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA), providing equal opportunity and affirmative action for qualified individuals with disabilities and protected veterans.

All employment decisions are based on qualifications, merit, and business needs. Fair consideration is provided to all candidates, including U.S. citizens and nationals, as required by federal regulations regarding national origin discrimination.

If you require a reasonable accommodation to complete the application process due to a disability, please contact our Human Resources team at [e-mail] or 1-787-814-0087.

3500 Square, LLC participates in E-Verify. If E-Verify cannot confirm that you are authorized to work, you will receive written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any employment action is taken against you, including termination.

Employers can only use E-Verify after you have accepted a job offer and completed the Form I-9.

3500 Square, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.