Strategic Learning & Knowledge Program Lead

Capital One National Association; McLean (VA); Hybrid; USD 134,400 - 153,300; Full time

Job summary

Capital One seeks a Manager for Strategic Learning & Knowledge Consulting to translate business goals into impactful learning experiences. The role blends strategic thinking, stakeholder collaboration, and project leadership in a hybrid setting in McLean, VA.

You will design learning programs, manage initiatives end-to-end, and drive measurable improvements in agent performance. The ideal candidate brings experience in learning strategy, consulting, and operations partnerships, with strong

Qualifications

• Experience educating, onboarding, or supporting operations roles.
• Experience partnering with stakeholders to define initiatives for business impact.
• Ability to communicate clearly and influence at all levels.

Responsibilities

• Translate strategic objectives into learning and knowledge solutions.
• Co‑create annual strategic learning agenda with stakeholders.
• Diagnose business problems and define metrics for learning impact.

Skills

Strategic thinking

Stakeholder management

Change management

Learning strategy

Education

High School Diploma

Bachelor's degree

Job description

Capital One seeks a Manager for Strategic Learning & Knowledge Consulting to translate business goals into impactful learning experiences. The role blends strategic thinking, stakeholder collaboration, and project leadership in a hybrid setting in McLean, VA.

You will design learning programs, manage initiatives end-to-end, and drive measurable improvements in agent performance. The ideal candidate brings experience in learning strategy, consulting, and operations partnerships, with strong