Knowledge Management Lead: Strategy & Governance

Eden Housing, Inc.; Hayward (CA); On-site; USD 109,000 - 127,000; Full time

Job summary

Eden Housing, Inc. seeks a Knowledge Management (KM) Manager to establish and sustain a organizational approach to knowledge management.

You’ll serve as the central coordinator and enabler of the KM strategy, building governance, standards, and support structures that ensure information is accurate, accessible, and trusted across the organization. You will balance strategic thinking with practical execution, supporting day‑to‑day work while preparing for responsible use of AI-enabled tools over

Qualifications

• Eight or more years of experience leading or supporting knowledge management, information management, content strategy, or related organizational initiatives.
• Ability to advise senior leaders, influence without direct authority, resolve competing priorities, and drive sustained behavior change across diverse roles and departments.
• Strong facilitation and communication skills, including the ability to translate abstract concepts into practical guidance.

Responsibilities

• Own Eden Housing’s Knowledge Management program and implementation roadmap.
• Translate the KM strategy into phased, practical actions aligned with organizational capacity and priorities.
• Coordinate sequencing and dependencies across KM-related initiatives, ensuring work is paced realistically.
• Act as a central point of contact for KM-related questions, decisions, and escalation.
• Establish and support KM governance structures, including convening and facilitating the Knowledge Council.
• Develop, refine, and maintain content standards, templates, and guidance appropriate to different knowledge tiers.
• Clarify and reinforce expectations for content ownership, review, and lifecycle management.
• Ensure governance practices remain usable and supportive of real work, adjusting as needed based on feedback.
• Support managers and designated Knowledge Stewards in understanding and carrying out stewardship responsibilities.
• Provide guidance, training, and job aids to help stewards maintain content efficiently and consistently.
• Help departments identify high-risk or high-value knowledge areas and prioritize stewardship effort accordingly.
• Encourage consistent practices without relying on heavy-handed enforcement.
• Lead efforts to reduce redundancy, outdated content, and single points of knowledge dependency.
• Support the creation and maintenance of practical knowledge assets, including job aids, task documentation, playbooks, and reference materials.
• Promote clear distinctions between authoritative content and working or draft materials.
• Improve findability, clarity, and reuse of organizational knowledge over time.
• Work closely with Technology Department and platform owners to align KM practices with SharePoint, Notion, and other core systems.
• Support the intentional use of AI assistants by ensuring underlying content is well‑structured, current, and trustworthy.
• Help define appropriate scopes and guardrails for AI‑assisted knowledge access.
• Monitor emerging capabilities and assess readiness without overcommitting to unproven tools or approaches.
• Develop clear communication and training approaches to support KM adoption across the organization.
• Partner with Talent Development and managers to embed KM practices into onboarding, role transitions, and everyday workflows.
• Gather feedback from staff and leaders to continuously improve KM practices.
• Help normalize KM as “how work gets done,” rather than a separate initiative.
• Eight or more years of experience leading or supporting knowledge management, information management, content strategy, or related organizational initiatives.

Skills

Knowledge management

Content strategy

Influence without authority

Facilitation

Cross-functional collaboration

Tools

Microsoft 365

SharePoint

Notion

Job description

Eden Housing, Inc. seeks a Knowledge Management (KM) Manager to establish and sustain a organizational approach to knowledge management.

You’ll serve as the central coordinator and enabler of the KM strategy, building governance, standards, and support structures that ensure information is accurate, accessible, and trusted across the organization. You will balance strategic thinking with practical execution, supporting day‑to‑day work while preparing for responsible use of AI-enabled tools over