Knowledge Management Lead – PeopleSoft HCM Help Desk

Spatial Front, Inc; Arlington (VA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Spatial Front, Inc. in Arlington, VA is looking for a Knowledge Management SME to enhance their help desk operations. The ideal candidate will lead knowledge management practices, focusing on collecting and organizing knowledge within the PeopleSoft CRM platform.

This hybrid position requires 5+ years of experience in knowledge management and a strong understanding of content governance. Applicants must be U.S. citizens and may require an active Secret security clearance.

Qualifications

• 5+ years of experience in knowledge management, help desk, or operational documentation.
• Hands-on experience creating structured support content in a service management environment.
• Strong understanding of content governance and continuous improvement practices.

Responsibilities

• Lead knowledge management activities for Tier 2 help desk operations.
• Capture and convert knowledge into structured content for help desk associates.
• Establish and maintain knowledge standards for article quality and governance.

Skills

Knowledge lifecycle management

Strong written and verbal communication skills

Collaborating across teams

Education

Bachelor’s degree in Information Systems or related field

Tools

PeopleSoft CRM

Digital adoption platforms

Job description

Spatial Front, Inc. in Arlington, VA is looking for a Knowledge Management SME to enhance their help desk operations. The ideal candidate will lead knowledge management practices, focusing on collecting and organizing knowledge within the PeopleSoft CRM platform.

This hybrid position requires 5+ years of experience in knowledge management and a strong understanding of content governance. Applicants must be U.S. citizens and may require an active Secret security clearance.