Knowledge Management Lead — Collaboration & AI Enablement

Leidos; Chantilly (VA); On-site; USD 73,000 - 133,000; Full time

Job summary

Leidos is seeking a mid-level Knowledge Manager to enhance KM capabilities for an upcoming Chantilly program. You will develop and manage KM systems, advise stakeholders, organize content, and create communities of interest to improve information sharing, collaboration, and discoverability.

You will also author guides and SOPs, train users including IC partners, and explore automation and AI-enabled capabilities to optimize knowledge access across enterprise systems.

Qualifications

• Requires a bachelor’s degree and 4+ years of relevant experience, or Masters degree with 2+ years of experience.
• Demonstrated experience with Knowledge Management processes and methodologies, including organizational studies and evaluations, system design and procedures, process improvement, and measurement studies.
• Experience developing or maintaining knowledge repositories, collaboration platforms, content management systems, or information-sharing solutions.
• Excellent oral and written communication skills, including experience developing procedures, user guides, knowledge articles, or other operational documentation.
• Strong organizational and process management skills with the ability to maintain well-organized repositories and content workflows.
• Working knowledge of quality control and testing of web-based features and content.
• Demonstrated ability to collaborate effectively with customers, team members, and supervisors to identify requirements and support continuous improvement

Responsibilities

• Develop, manage, update, and maintain Knowledge Management systems and repositories, including SharePoint sites, databases, internal websites, and other collaboration platforms.
• Advise Government stakeholders on the effective use of KM tools, processes, and technologies to improve information sharing and collaboration.
• Organize and maintain information including analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, procedures, and other relevant documentation.
• Establish and maintain content management standards, taxonomies, metadata, and workflows to improve the organization, accuracy, and discoverability of information.
• Create and maintain virtual communities of interest that facilitate collaboration, knowledge sharing, lessons learned, and best practices among the Agency and its partners.
• Develop and maintain user guides, knowledge articles, standard operating procedures, and other process documentation; provide training and support to system users, including IC partners.
• Support the integration of information with other databases, applications, and enterprise systems, as required.

Skills

Knowledge Management

Documentation

Content governance

Stakeholder communication

Team collaboration

Quality testing

Education

Bachelor's degree

Master's degree

Tools

ServiceNow KM

SharePoint

Microsoft 365

Job description

Leidos is seeking a mid-level Knowledge Manager to enhance KM capabilities for an upcoming Chantilly program. You will develop and manage KM systems, advise stakeholders, organize content, and create communities of interest to improve information sharing, collaboration, and discoverability.

You will also author guides and SOPs, train users including IC partners, and explore automation and AI-enabled capabilities to optimize knowledge access across enterprise systems.