Knowledge Manager

Leidos; Chantilly (VA); Presencial; USD 73.000 - 133.000; Jornada completa

Descripción de la vacante

Leidos is seeking a mid-level Knowledge Manager to enhance KM capabilities for an upcoming Chantilly program. You will develop and manage KM systems, advise stakeholders, organize content, and create communities of interest to improve information sharing, collaboration, and discoverability.

You will also author guides and SOPs, train users including IC partners, and explore automation and AI-enabled capabilities to optimize knowledge access across enterprise systems.

Formación

• Requires a bachelor’s degree and 4+ years of relevant experience, or Masters degree with 2+ years of experience.
• Demonstrated experience with Knowledge Management processes and methodologies, including organizational studies and evaluations, system design and procedures, process improvement, and measurement studies.
• Experience developing or maintaining knowledge repositories, collaboration platforms, content management systems, or information-sharing solutions.
• Excellent oral and written communication skills, including experience developing procedures, user guides, knowledge articles, or other operational documentation.
• Strong organizational and process management skills with the ability to maintain well-organized repositories and content workflows.
• Working knowledge of quality control and testing of web-based features and content.
• Demonstrated ability to collaborate effectively with customers, team members, and supervisors to identify requirements and support continuous improvement

Responsabilidades

• Develop, manage, update, and maintain Knowledge Management systems and repositories, including SharePoint sites, databases, internal websites, and other collaboration platforms.
• Advise Government stakeholders on the effective use of KM tools, processes, and technologies to improve information sharing and collaboration.
• Organize and maintain information including analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, procedures, and other relevant documentation.
• Establish and maintain content management standards, taxonomies, metadata, and workflows to improve the organization, accuracy, and discoverability of information.
• Create and maintain virtual communities of interest that facilitate collaboration, knowledge sharing, lessons learned, and best practices among the Agency and its partners.
• Develop and maintain user guides, knowledge articles, standard operating procedures, and other process documentation; provide training and support to system users, including IC partners.
• Support the integration of information with other databases, applications, and enterprise systems, as required.

Conocimientos

Knowledge Management

Documentation

Content governance

Stakeholder communication

Team collaboration

Quality testing

Educación

Bachelor's degree

Master's degree

Herramientas

ServiceNow KM

SharePoint

Microsoft 365

Descripción del empleo

Description

Leidos is seeking a mid-level Knowledge Manager to support an upcoming program in Chantilly, VA. The Knowledge Manager will support the development, management, and continuous improvement of Knowledge Management (KM) capabilities to improve information sharing, collaboration, content discoverability, and organizational efficiency.

Primary Responsibilities:

• Develop, manage, update, and maintain Knowledge Management systems and repositories, including SharePoint sites, databases, internal websites, and other collaboration platforms.
• Advise Government stakeholders on the effective use of KM tools, processes, and technologies to improve information sharing and collaboration.
• Organize and maintain information including analysis, assessments, legislative materials, policies, strategies, budget materials, IT information, procedures, and other relevant documentation.
• Establish and maintain content management standards, taxonomies, metadata, and workflows to improve the organization, accuracy, and discoverability of information.
• Create and maintain virtual communities of interest that facilitate collaboration, knowledge sharing, lessons learned, and best practices among the Agency and its partners.

• Develop and maintain user guides, knowledge articles, standard operating procedures, and other process documentation; provide training and support to system users, including IC partners.
• Support the integration of information with other databases, applications, and enterprise systems, as required.
• Identify opportunities to use automation, data visualization, and AI-enabled capabilities to improve access to and use of organizational knowledge.
• Maintain customer-wide repositories for AI use, customer support, instructions, Internal Process Documents (IPDs), policy memoranda, and other reference materials.
• Monitor content quality and repository performance, conduct testing as needed, and use metrics and user feedback to identify opportunities for continuous improvement.

Basic Qualifications:

• Requires a bachelor’s degree and 4+ years of relevant experience, or Masters degree with 2+ years of experience. Additional years of experience may be considered in lieu of a degree.
• Demonstrated experience with Knowledge Management processes and methodologies, including organizational studies and evaluations, system design and procedures, process improvement, and measurement studies.
• Experience developing or maintaining knowledge repositories, collaboration platforms, content management systems, or information-sharing solutions.
• Excellent oral and written communication skills, including experience developing procedures, user guides, knowledge articles, or other operational documentation.
• Strong organizational and process management skills with the ability to maintain well-organized repositories and content workflows.
• Working knowledge of quality control and testing of web-based features and content.

• Demonstrated ability to collaborate effectively with customers, team members, and supervisors to identify requirements and support continuous improvement

Clearance

• Active TS/SCI clearance with Polygraph is required to be considered for this position.

• US Citizenship is required

Preferred Qualifications

• Experience with ServiceNow, particularly Knowledge Management or Knowledge Base functionality.
• Knowledge of customer service procedures.
• Exposure to Now Assist, generative AI, or other AI-enabled capabilities.
• Experience writing and maintaining Knowledge Base (KB) articles.
• Experience with SharePoint, Microsoft 365, or other enterprise collaboration tools.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting:

October 15, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $73,450.00 - $132,775.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.