Knowledge Management/Content Management Analyst

SGS Consulting; Sacramento (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

SGS Consulting in Sacramento, CA seeks a Knowledge Management Specialist to administer knowledge repositories and ensure information is current, organized, and easy to find. You will support document workflows, metadata, and governance across platforms, while driving quality and usability across the organization.

Responsibilities include creating SOPs and training materials, conducting audits and lifecycle management, and delivering reports that measure content quality, search effectiveness, and

Qualifications

• Bachelor's degree in information management or related field.
• Experience with knowledge governance and lifecycle principles.
• Experience in regulated/global environments.
• Strong communication and documentation skills.

Responsibilities

• Administer and maintain knowledge repositories and collaboration platforms.
• Support document management processes including version control and retention.
• Apply metadata standards, taxonomies, naming conventions, and governance practices.
• Conduct content reviews, quality checks, audits, and lifecycle management.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, and process docs.
• Analyze knowledge management processes and user feedback for improvements.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization.
• Provide guidance to business users on tools, workflows, and best practices.
• Generate reports on content usage, search effectiveness, data quality, and governance compliance.
• Partner with SMEs to capture and distribute institutional knowledge.
• Contribute to workflow automation and standardization initiatives.
• Support training sessions, onboarding, communications, and change management.
• Identify emerging trends across fragrance, beauty, personal care, home, retail, and social culture.

Skills

Knowledge management

Document management

SharePoint

MS Teams

Metadata & taxonomy

Search optimization

SOPs creation

Power BI

Reporting & analytics

Workflow automation

Compliance

Cross-functional collaboration

Education

Bachelor’s degree in information management or related field

Tools

SharePoint

Microsoft Teams

Content Management Systems

Power BI

Excel

Job description

Job Responsibilities

• Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
• Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
• Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.
• Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
• Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
• Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
• Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.
• Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
• Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
• Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.
• Help identify and communicate emerging trends across fragrance, beauty, personal care, home, retail, and social culture.

Skills

• Strong organizational, analytical, and problem-solving skills with the ability to manage detailed information accurately.
• Working knowledge of knowledge management, document management, content governance, and information lifecycle principles.
• Experience using SharePoint, Microsoft Teams, content management systems, document repositories, or similar collaboration platforms.
• Understanding of metadata, taxonomy, naming conventions, search optimization, records retention, and content quality standards.
• Ability to create, maintain, and improve business documentation, including SOPs, job aids, process maps, FAQs, and training resources.
• Proficiency with Microsoft Office applications, especially Excel, PowerPoint, Word, and Outlook.
• Strong written and verbal communication skills, with the ability to translate complex information into clear, user-friendly guidance.
• High attention to detail and ability to prioritize multiple tasks, deadlines, and stakeholder needs.
• Ability to collaborate effectively with cross-functional teams, subject matter experts, and business usersExperience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
• Familiarity with reporting, analytics, or dashboard tools such as Power BI.
• Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
• Experience working in a regulated, compliance-driven, or global business environment.

Education/Experience

Bachelor’s degree in information management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.