Knowledge Manager - Senior

Bluehawk LLC, Intelligence Services; Hawaii; On-site; USD 120,000 - 170,000; Full time

Job summary

Bluehawk LLC, Intelligence Services seeks a Knowledge Manager to align people, processes, and technology for enhanced information sharing and decision-making across the intelligence enterprise.

The role focuses on content management, workflow optimization, and systems administration using government tools to improve discovery, dissemination, and lifecycle management of intelligence data.

Qualifications

• Demonstrated knowledge of KM in intelligence operations.
• Ability to communicate complex information clearly.
• Proven ability to work autonomously with minimal oversight.
• Experience collaborating across the Intelligence Community.
• Ability to lead teams researching complex information problems.
• Ability to produce concise intelligence-support products.

Responsibilities

• Post, edit, and maintain content across classified/unclassified portals and knowledge repositories.
• Organize data with metadata and taxonomy for retrievability.
• Ensure information security for sensitive data.
• Shape workflows by applying KM best practices to processes.
• Support analysts with effective search, discovery, and use of data.
• Disseminate products across government networks and portals.
• Build and maintain knowledge repositories and dashboards.

Skills

Mission knowledge

KM principles

Communication of complex information

Independent work

Cross-IC collaboration

Team leadership

Intelligence-product writing

Tools

Microsoft SharePoint

Job description

The Knowledge Manager aligns people, processes, and technology to enhance information sharing, workflow efficiency, and organizational decision-making across the intelligence enterprise. This role ensures analysts and mission partners can effectively access, use, and manage intelligence data, products, and records across multiple domains and classification levels. The Knowledge Manager leverages enterprise content management systems, centralized and distributed databases, and digital production platforms to improve discoverability, dissemination, and lifecycle management of intelligence information. This position is critical to enabling smooth cross-domain sharing, maintaining information integrity, and supporting mission readiness across the JIOC.

Information & Content Management

• Post, edit, distribute, and maintain content across classified and unclassified websites, portals, and knowledge repositories.
• Organize data, establish file structures, and ensure information is captured, stored, and retrievable by authorized users.
• Maintain content integrity through consistent application of metadata, taxonomy, and file-naming conventions.
• Ensure proper security protocols are followed for classified, proprietary, and personally identifiable information.

Workflow & Business Process Optimization

• Shape and improve workflows by integrating knowledge management best practices into business processes.
• Support analysts and operational teams by enabling effective search, discovery, retrieval, and use of intelligence data.
• Facilitate cross-domain dissemination of intelligence products across various government networks and portals.

Database & Systems Administration

• Use government-furnished tools—including Microsoft SharePoint and enterprise content platforms to search, store, and retrieve data.
• Build, update, and maintain knowledge repositories and databases used to support intelligence production.
• Develop and maintain dashboards, repositories, and structured data environments that enhance all-source analytic production.

Metrics & Reporting

• Compile and analyze performance and usage metrics for knowledge management systems.
• Prepare reports, metrics packages, and presentations that inform capability planning and future requirements.
• Identify opportunities to improve knowledge-sharing tools, search functionality, and enterprise data management processes.

Collaboration & Mission Support

• Work with analysts, technical staff, and mission partners to meet information-sharing needs across the JIOC.
• Collaborate with IC partners to support information sharing, collection management, and conflict-resolution efforts.
• Provide knowledge management and information governance support during exercises, operations, and mission planning.

Required Skills & Capabilities

• Demonstrated comprehensive mission knowledge and ability to apply KM principles to intelligence operations.
• Ability to communicate understanding of incomplete, indirect, or technically complex information.
• Proven capability to work independently with minimal oversight.
• Experience collaborating across the Intelligence Community and resolving information-sharing challenges.
• Ability to lead teams researching critical or multifaceted information problems.
• Strong ability to produce concise, insightful, and comprehensive intelligence-support products.

Required Experience

• Minimum 12 years of relevant experience, with at least part of that experience within the last 2 years.

Bluehawk, LLC. is an Equal Opportunity/Affirmative Action Employer/EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity