Knowledge Management Analyst (SharePoint & AI)

Modern Woodmen of America; Rock Island (IL); Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Company-paid retirement plan

Matching 401(k)

Employee Impact Bonus

Health insurance

Life insurance

Disability insurance

Vision insurance

Flexible spending accounts (FSA)

Job summary

Modern Woodmen of America seeks a Knowledge Management Specialist to organize and maintain internal documents, applying metadata standards to boost searchability. You will move content to cloud-based systems, collaborate across departments, and support AI-related tooling and governance.

The role emphasizes structured content, onboarding efficiency, and retention practices. The position is hybrid, based in Rock Island, IL, offering growth opportunities in a fraternal benefit society with strong

Qualifications

• Bachelor’s degree in Business Information Management, or related field.
• 2 to 4 years of experience in business analysis, content management, records management, or a related field.
• Strong ability to organize and structure information in a clear, logical, and user-friendly manner.
• Experience managing documents and content within SharePoint environments.
• Excellent communication and collaboration skills, with the ability to work effectively across multiple departments and levels of the organization.
• Familiarity with metadata management, tagging strategies, content classification, and information governance concepts.
• Demonstrated ability to learn and adapt to new technologies, including AI-enabled tools and solutions.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Service-oriented mindset focused on improving how employees access, use, and benefit from organizational information.

Responsibilities

• Organize and maintain internal documents, including policies, procedures, and other business content.
• Design and apply metadata, tagging, and classification standards to improve content searchability and usability.
• Assist others in moving documents from network drives and paper-based formats into cloud-based systems (SharePoint).
• Partner with business areas to review, clean up, updates, fill gaps, and organize existing documents and content.
• Support the preparation of content for use in AI tools by ensuring structure, consistency, and completeness.
• Administer and support the organization’s record retention program.
• Monitor document quality and organization practices to support ongoing maintenance of the knowledge base.
• Use AI-assisted tools to help accelerate work.
• Collaborate with architects, analysts, and data teams to align document organization with broader data and AI efforts.

Skills

Content organization

Communication skills

Collaboration

Adaptability to new technologies

Education

Bachelor’s degree in Business Information Management, or related field

Tools

SharePoint

Job description

Modern Woodmen of America seeks a Knowledge Management Specialist to organize and maintain internal documents, applying metadata standards to boost searchability. You will move content to cloud-based systems, collaborate across departments, and support AI-related tooling and governance.

The role emphasizes structured content, onboarding efficiency, and retention practices. The position is hybrid, based in Rock Island, IL, offering growth opportunities in a fraternal benefit society with strong