Knowledge Management Analyst

Kelly Services; Palo Alto (CA); On-site; USD 96,432,000 - 107,453,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Term life

Short-term disability

Retirement savings plan

Transit benefits

Job summary

Kelly Services is hiring a Knowledge Management Analyst for a 12-month on-site contract in Palo Alto, CA. This role focuses on organizing knowledge repositories, governing metadata, and delivering user-friendly documentation.

You will support content governance, perform quality reviews, and generate reports on usage and data quality. A Bachelor's in a related field and experience with knowledge management tools are required. The schedule is Monday–Friday, 8 AM–4 PM.

Qualifications

• Bachelor’s degree is required in information-related field.
• Experience supporting enterprise knowledge management or document control.
• Familiarity with Power BI for analytics and dashboards.
• Experience with workflow automation and change management.

Responsibilities

• Administer, organize, and maintain knowledge repositories and collaboration platforms.
• Support document management processes, including version control and retention.
• Apply metadata standards, taxonomy, and information governance practices.
• Conduct content reviews, quality checks, and lifecycle management.
• Develop and maintain SOPs, training materials, and user-facing resources.
• Analyze knowledge processes and user feedback to improve efficiency and adoption.
• Support knowledge migration, repository cleanup, and platform optimization.
• Provide guidance on tools, standards, and workflows to business users.
• Generate reports on content usage, search effectiveness, and data quality.
• Collaborate with subject matter experts to structure and share institutional knowledge.
• Contribute to workflow automation and standardization initiatives.
• Support training sessions and change management related to knowledge management.

Skills

Knowledge management

Information governance

Document management

Analytics & reporting

Education

Bachelor's degree in Information Management

Tools

Power BI

Workflow automation

Job description

Kelly is hiring for a Knowledge Management Analyst for a 12-month contract role at Palo Alto 94304 with our prestigious client.

Job Title: Knowledge Management Analyst

Primary Location: Palo Alto 94304

12-month contract - On-site role

Monday – Friday - 8:00 AM - 4:00 PM

Pay rate: $35/hr

Responsibilities:

• Administer, organize, and maintain knowledge repositories, document libraries, and collaboration platforms to ensure information is current, findable, and easy to use.
• Support document management processes, including version control, metadata application, retention, archiving, and controlled document workflows.
• Apply and maintain metadata standards, taxonomies, naming conventions, and information governance practices that improve consistency and searchability.
• Conduct content reviews, quality checks, audits, and lifecycle management activities to improve accuracy, relevance, and compliance.
• Develop, update, and maintain SOPs, job aids, training materials, FAQs, process documentation, and other user-facing resources.
• Analyze knowledge management processes and user feedback to identify opportunities to improve efficiency, usability, and adoption.
• Support knowledge migration, repository cleanup, content rationalization, and platform optimization initiatives.
• Provide guidance and support to business users on knowledge management tools, standards, workflows, and best practices.
• Generate reports and metrics on content usage, search effectiveness, data quality, governance compliance, and platform adoption.
• Partner with subject matter experts to capture, structure, validate, and distribute institutional knowledge.
• Contribute to workflow automation, process improvement, and standardization initiatives that enhance information management practices.
• Support training sessions, onboarding activities, communications, and change management efforts related to knowledge management systems and processes.

Qualifications:

• Bachelor’s degree in Information Management, Library and Information Science, Business Administration, Information Systems, Communications, or a related field.
• Experience supporting enterprise knowledge management, document control, information governance, or digital workplace initiatives.
• Familiarity with reporting, analytics, or dashboard tools such as Power BI.
• Experience with workflow automation, process improvement, change management, or continuous improvement methodologies.
• Experience working in a regulated, compliance-driven, or global business environment.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affinity Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.