Knowledge Management & AI Product Lead

Truliant Federal Credit Union; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with matching

Paid holidays and PTO

Tuition reimbursement

Employee Assistance Program

Job summary

Truliant Federal Credit Union is seeking a product-minded knowledge leader to own the enterprise knowledge environment, shaping strategy, information architecture, governance, content modernization, and AI readiness to improve findability and trust.

You will collaborate with business leaders, IT, compliance, risk, legal, and learning stakeholders to build a knowledge ecosystem that enables efficient self-service and compliant AI-enabled retrieval.

Qualifications

• Bachelor's degree or equivalent practical experience in knowledge management, information systems, or related field.
• Experience designing governance and taxonomy for enterprise knowledge, metadata, and content lifecycles.
• Proven ability to lead cross-functional teams and drive AI-enabled knowledge initiatives.

Responsibilities

• Own the knowledge product strategy, roadmap, priorities, requirements, and continuous improvement plan.
• Establish standards for taxonomy, metadata, ownership, lifecycle, search, and AI-ready content.
• Lead modernization efforts: content cleanup, consolidation, migration readiness, adoption, and measurement.
• Collaborate with business, IT, compliance, risk, Legal, AI governance, vendors, and learning stakeholders to create a scalable knowledge ecosystem.

Skills

Knowledge management

Information architecture

Governance

AI readiness

Cross-functional collaboration

Stakeholder management

Education

Bachelor's degree in knowledge management / related field

Tools

SharePoint

Kore.ai

Microsoft Copilot

Alfresco to SharePoint

Job description

Truliant Federal Credit Union is seeking a product-minded knowledge leader to own the enterprise knowledge environment, shaping strategy, information architecture, governance, content modernization, and AI readiness to improve findability and trust.

You will collaborate with business leaders, IT, compliance, risk, legal, and learning stakeholders to build a knowledge ecosystem that enables efficient self-service and compliant AI-enabled retrieval.