Know Your Customer Relationship Officer

JPMorgan Chase & Co.; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Flexible work arrangements

Job summary

JPMorgan Chase & Co. in the United States is seeking a Know Your Customer Relationship Officer to partner with Bankers and AML/KYC Operations, ensuring client KYC records comply with regulatory standards. This role supports timely due diligence at inception and renewal of client relationships.

You will manage client expectations, own KYC/AML deliverables, and contribute to risk management, with final job grade and officer title discussed at offer time.

Qualifications

• BA/BS degree required.
• At least 2 years of AML/KYC, Risk Management or related experience.
• Strong communication and analytical skills.
• Knowledge of regulatory standards and related controls.

Responsibilities

• Manage client and partner expectations through a consultative approach.
• Demonstrate ownership of KYC/AML expertise and enhance client experience.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Address delays and inefficiencies in KYC/AML processes.
• Manage operational risk by maintaining awareness of process risks.
• Escalate risk items and drive issues to closure.
• Support bankers in client selection to manage client risk.
• Independently manage renewal cycles of DDFs with Relationship Management.

Skills

AML/KYC expertise

Regulatory knowledge

Communication skills

Time management

Analytical problem solving

Education

BA/BS degree

Job description

Join JPMorgan Chase & Co., a leading global financial services firm with operations worldwide, offering a comprehensive set of benefits including flexible work arrangements and health care insurance. We're seeking a KYC Relationship Officer to partner with Bankers and AML/KYC Operations, ensuring client KYC records comply with regulatory standards and due diligence requirements. The final officer title and job grade will be discussed at the time of offer.

As a Know Your Customer Relationship Officer within the Wholesale KYC Organization, you will partner with Bankers and AML/KYC Operations to ensure all client KYC records are compliant with regulatory standards. You will manage client and partner expectations in a consultative way, exhibit ownership of KYC/AML experience, and ensure high quality and timely completion of all client-level due diligence requirements at inception and renewal of client relationships. You will also manage operational risk effectively and be accountable for timely portfolio management while maintaining quality expectations.

Job Responsibilities:

• Manage client and partner expectations and understanding through a consultative approach.
• Exhibit ownership of KYC/AML expertise and enhance client experience.
• Ensure KYC/AML deliverables are met and hold internal partners accountable.
• Demonstrate ongoing understanding of KYC/AML processes, addressing delays and inefficiencies.
• Manage operational risk effectively by maintaining diligent awareness of process risks.
• Escalate appropriate risk items and drive issues to closure.
• Support bankers in the client selection process to manage client risk effectively.
• Independently manage the renewal cycle of DDFs in collaboration with the Relationship Management Partnership.
• Be accountable for timely portfolio management while maintaining quality expectations.

Required qualifications, capabilities and skills:

• Proficient in identifying AML risks with a thorough understanding of AML/KYC policies.
• Exceptional verbal and written communication abilities.
• Outstanding time management and organizational skills.
• Strong analytical and problem-solving capabilities.

Preferred qualifications, capabilities and skills:

• BA/BS degree required.
• At least 2 years of experience in AML/KYC, Risk Management, Security, or Law Enforcement related to fraud and illicit money movement.
• Experience in financial services, ideally in Corporate/Commercial Banking.
• Familiarity with risk factors affecting specific products and industries.
• Strong multitasking skills and ability to utilize internal resources effectively.
• Excellent attention to detail and strong client focus.
• Ability to navigate complex client relationships and collaborate with internal groups.

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Please note this role is not eligible for employer immigration sponsorship.