Know Your Customer Quality Manager- Vice President

JPMorganChase; Columbus (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks an experienced Manager to lead global AML/KYC QA testing for Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America.

You will oversee a regional team across multiple lines of business, focusing on improving end-to-end testing and defining business health metrics. You will mentor staff, enforce risk controls, and partner with stakeholders worldwide to drive performance and compliance.

Qualifications

• Expert knowledge and experience in quality assurance testing techniques and AML rules and regulations pertaining to KYC.
• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Excellent verbal and written communication skills.

Responsibilities

• Manage a regional team of KYC QA testers across multiple lines of business.
• Build and implement Global Business Health KPIs for testing quality.
• Mentor staff, drive performance and succession planning.

Skills

KYC knowledge and AML rules

QA testing techniques

Leadership and coaching

Stakeholder management

Strong communication

Job description

Job Description

The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing staff. In this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.

Job Description

The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing staff. In this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process. The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with their LOB assigned Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.

Primary Responsibilities Include

• Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
• Motivating individual and team performance, developing top talent, and identifying succession plans.
• Building and maintaining strong relationships with key stakeholders globally.
• Implement actionable Global Business Health metrics (KPIs).
• Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.

Required Qualifications, Capabilities, And Skills

• Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
• Strong client focus and interpersonal leadership, partnership, and influencing skills.
• Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
• Excellent verbal and written communication skills.
• Ability to support and lead a high-impact team.
• Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience.

This role is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.